Lucky Circus Casino - Игрок считает, что вывод его средств задерживается.

Hello, I have successfully verified myself.

I also haven’t violated any terms.

They said everything is okay, and now it has been saying "in progress" since yesterday.

They say there’s been an error and I should wait; I find that very strange.

Hallo habe mich erfolgreich verifiziert

auch habe ich gegen keine Bedingungen verstoßen.

die haben gesagt es ist alles in ordnung und jetzt steht es seit gestern „in progress"

die sagen es ist ein fehler passiert und ich soll warten finde das sehr komisch

Dear Kimykaze,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Ok I'll wait a few more days

I was just worried because I know it differently from back then

Ok i ch warte noch ein paar tage

war nur besorgt weil ich das von dama nv anders kenne

Many thanks for the quick response

Vielen dank für die schnelle Antwort

Hello

Just wanted to let you know that everything is OK, there was a misunderstanding and the money arrived today.

I just worried too much

can really recommend the casino

Hallo

wollte nur bescheid sagen das alles ok ist es gab ein Missverständnis und das Geld ist heute angekommen.

habe mir nur zuviel sorgen gemacht

kann das casino wirklich weiter empfehlen

Dear Kimykaze, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru