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Hello, I want to withdraw 20,000 Argentine pesos via Astropay. However, every time I make the request, the money is deducted and then refunded to me within 10 minutes. I receive a message saying "withdrawal request rejected" and it also states: "Declined by operator. Payment processing error".

This happens every time I attempt to withdraw. This is the first time I'm experiencing such an issue. Previously, I was able to withdraw normally, but for the past three days, I've been unable to do so. Thank you.

Hola, yo quiero retirar 20000 pesos argentinos por astropay, cuando hago la solicitud me saca la plata y a los 10 minutos me la devuelve y me llega un mensaje diciendo solicitud de cobro rechazada y tambien me dice: Declined by operator. Payment processing error.

y asi todas las veces que quiero retirar, esto es la 1ra vez que me pasa porque antes podia retirar con normalidad pero desde hace 3 dias que quiero retirar y no puedo. Gracias

Dear 56t7.7i,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with 1xBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you have used Astropay as your withdrawal method before and you were able to withdraw your winnings without any problem?

Have you discussed the error with casino customer support? What was their suggestion? Have you received any information on whether the error is just temporary and when it should be fixed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronica, thank you for responding, yes I always used astropay and 1 or 2 months ago I was able to withdraw without problem and we did talk to customer service but we did not get concrete answers to my case.

Hola Veronica gracias por responder, si siempre use astropay y hace 1 o 2 meses podia retirar sin problema y si hablamos con el servicio del cliente pero no conseguimos respuestas concretas a mi caso.

Please, Veronica, I need to withdraw the money as soon as possible.

Porfavor veronica necesitoretirar la plata lo antes posible

Have you tried using different payment methods to receive your winnings?

Have the technical problems with Astropay been resolved yet?

Hello Vero, I did not try another method and the Astropay method continues to fail.

hola vero, no probe otro metodo y sigue fallando el metodo de Astropay.

Hello Vero, yes I tried another method, I tried the visa card and Skrill and nothing.

Hola Vero sí probé otro método probé con la tarjeta visa y con skrill y nada.

When I want to withdraw through Skrill, this appears

Al querer retirar por skrill me aparece esto

Thank you very much, 56t7.7i, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello 56t7.7i,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to see if I can help.

We would like to invite 1xBet Casino to join the conversation.

Dear 1xBet Casino,

Could you please share information regarding the reasons for the repeated rejection of the player's withdrawal requests despite trying various payment methods?

Dear User,

Please contact our support team at info-es@1xbet-team.com for assistance with resolving the issue. 

Operator refusal indicates that the withdrawal denial comes from the bank/payment system, not from our side. Possible reasons could include: incorrect bank account details provided, exceeding the monthly transfer limit to the recipient's bank account, or technical issues from the bank/payment system's end. In the latter case, considering the issues are not on our side, we cannot guarantee the speed of service restoration. Therefore, you may use other banking methods for withdrawal. 

According to the company's rules, withdrawal is only possible via the method used for depositing funds into the account. Thus, please make a deposit using the new method you intend to use for withdrawal (excluding cryptocurrency), wager the entire deposit amount with odds of at least 1.1, to enable withdrawal using the new method.

Best regards,

The 1xBet Team

Dear 56t7.7i,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear 56t7.7i,

Although it seems as though this issue has been clarified, as we haven't had a further response from you to confirm this, or if you need any further assistance, we are, unfortunately, forced to reject this complaint. I would like to thank the casino team for their cooperation.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future and we will try our best to help.

Best regards,

Michal

Casino Guru