22bet Casino - Игрок не может войти в аккаунт.

Good morning! I am unable to log in to my 22Bet account because I accidentally deleted the 22Bet codes from the Google Authenticator app and now I can't access them to sign in. I have spoken several times to support via chat and they asked for an email explaining the situation and to disable two-factor authentication. However, I have sent several emails and have not yet received a response.

Bom dia! Estou sem conseguir fazer login na minha conta 22Bet porque sem querer apaguei da app Google Authenticator os códigos 22Bet e agora não consigo ter acesso a eles para iniciar sessão. Já falei várias vezes com o apoio no chat e pediram para enviar e-mail a expor a situação e desativar a autenticação dois fatores. No entanto, já enviei vários e-mails e ainda não obtive nenhuma resposta.

Dear Joaoalmeida008,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if your account was successfully verified in the past?
• Are there any funds being held by the casino?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello! I've had a verified account since 2018 and I've never had any problems with 22Bet.

Olá! Já tenho a conta verificada desde 2018 e nunca tive problemas alguns com a casa 22Bet.

Could you please advise if any funds are being withheld by the casino? Thank you.

Hello, we are glad to inform you that the problem has been solved and the user has already logged in to his account)

Dear Joaoalmeida008,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.