22bet Casino - Выигрыш игрока не зачислен.

Good afternoon, I come to complain about the bad service provided by 22bet, in the Christmas Race I was among the 500 selected and my prize is 30€ after several attempts by email without response I called customer support and they said no had no prize and to wait.

I have been a 22bet customer since March 2020 last year I used this bookmaker more than ever there were no problems and I made more than 200 withdrawals without any problems. End of last year I'm going to raise 130€ they asked me for documents I sent an email to security@22bet.com to find out which ones no response and support-pt@22bet.com also nothing, through the chat I managed to find out which documents I came back and call today because there was no response and they said that everything was ok, but the Christmas prize bonus still nothing and they don't even respond by email, but they continue to send game notifications always

Boa tarde, venho reclamar o mau serviço prestado pela 22bet, na Corrida de Natal fique entre os 500 selecionados e o meu prêmio é de 30€ ao fim de várias tentativas por e-mail sem resposta liguei para o apoio ao cliente e disseram que não tinha nenhum prêmio e para aguardar.

Sou cliente da 22bet desde março 2020 o Ano passado usei mais esta casa para apostas nunca houve problemas e fiz mais de 200 levantamentos sem problemas. Final do ano passado vou levantar 130€ pediram-me documentos enviei e-mail para o security@22bet.com para saber quais sem resposta e o support-pt@22bet.com também nada, através do chat consegui saber quais os documentos voltei e ligar hoje porque não tinha nenhuma resposta e disseram que já estava tudo ok, mas o bônus do prêmio de Natal ainda nada e nem respondem por e-mail, mas continuam a enviar as notificações dos jogos sempre

Dear claudiochun1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear claudiochun1,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.