24betting Casino - Депозит игрока не был зачислен.

Dear thodirespect,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Casino is not replying to my complaint and also not registering my complaint, what should I do now

Dear thodirespect,

Could you please describe the circumstances a little bit more detailed? When exactly did you deposit? What method did you use? Did you forward the payment receipt to the casino as a proof? Did you also get in touch with your payment provider in order to locate the missing funds?

Deposit date 3.10.2022

By bank transfer (upi)

Yes I send screenshots

I'm not touch with the casino because they are not replying, they added my money to the casino account today,but without playing disappeared. I don't understand what's happening

Dear thodirespect,

Based on our experience it might take even up to a month for the casino to credit a lost deposit. If you did deposit only a week ago, I would definitely recommend to wait at least 1 more week for them to add the balance. Please let us know in case of any change.

They did credited my account with 2000 but suddenly disappeared without using it.

Please let us know within the end of week regarding any update. Until now all I can do is to recommend you to wait.

Ohk

But please do something

Dear thodirespect,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

What do you want to know more

Dear thodirespect,

I requested from you to give us an update in case there would be any as all you can do in this case is to wait if you did provide them all the necessary information.

Ok I have provided all details

Dear thodirespect,

Can you please advise if there is any update from the casino?

Dear thodirespect,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

What information do you need

I asked if the casino provided any update regarding your deposit.

No they didn't please contact them please

Thank you thodirespect for all the information provided. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Why what happened sir

Hello thodirespect,

I will assist you with the complaint from now on. Don't be alarmed, I am familiarized with the issue and I will do my best to aid you. First, I will contact the casino in order to learn more about the situation.

24betting Casino,

Could you assist and explain what happened with the transaction thodirespect deposited in the casino?

hello

this deposit transaction was credited to the player account

we dont know what his talking about?

pls see below:

pls close this complaint, it is not genuiine

kind regards

Thanks for the reply to the 24betting Casino team.

thodirespect,

Could you explain what's the balance on your casino account? Please provide us with a screenshot of your casino account, with the balance visible.

Yes sir they credited to my account after 2 - 3 days but fund disappeared automatically without playing

Thanks thodirespect,

It seems from the screenshot the balance is missing. Did you try to open and play any games for money? Did you receive any error messages?

No money so how can I play ,they say insufficient fund

hello all

in all honestly, this looks like an extremely spurious and dishonest complaint.

firstly, because we see this player has deposited 7,800 rs in total and lost in casino exactly 7,800s rs in total.

if money was disappearing from players balance due to some technical glitch - which is possible of course, technical glitches do happen - then it wouldn't not also be showing up in exactly the same amount in his profit/ loss

secondly, because this player has registered with us approximately 50 duplicate accounts.

maybe this player would like to comment why this is the case?

this huge number of duplicate accounts is not connected with his issue in this complaint, but it does signal his dishonesty im afraid

kind regards

It's not duplicates account, check all account have played much bets with lost of much money ,I send my link to them then they are playing with real money,all are real they have lost thousands of money

They are all registering under your IDs.

regardless, we dont see money 'disappearing' in your case here.

we see money that is gambled and lost in casino...

regards

I'm playing with you last 3 years I never did any fraud despite loosing my lacs of money, why would I do fraud with 2000

If the money was played, we can't help you thodirespect.

24betting Casino,

Would you be able to provide a game log of the funds being played for this account? Please provide the evidence to my email at tomas@casino.guru Much appreciated!

I didn't played

Hi Tomas

there are about 13 pages of game logs, which go on till 6 oct, well past the 3rd

we feel sorry for this player, he probably had an auto play setting within the game on which he wasn't aware about.

we are just not accepting the players line of argument, because we see that it is false

we will credit his account 2000rs now, it is not worth our time or your time to take this any further

kind regards

I'm really sorry, but I didn't know how that money disappeared, I never did fraud with 24 betting, I played only with you, but last one month I couldn't deposit because you have technical errors, you are the best casino ever

I'm really sorry 24 betting, but you are best and honest casino ever I seen please add more games like before you had absolute brown and all,and please add Aviator game

Dear 24betting Casino,

I have no problem reading 13 pages of game logs if it determines whether thodirespect played the funds or if there was some kind of glitch.

thodirespect,

Please let us know if the funds were credited to your account.

Yes credited thanks for helping Tomas and thanks 24 betting

Thanks for the confirmation, thodirespect. Please note that opening multiple accounts, while claiming bonuses for these accounts in a single casino might cause you issues withdrawing your winnings. I am glad we were able to help you resolve the issue. I would like to also thank 24betting Casino for its cooperation.

thodirespect, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other online casino in the future. We are here to help.