24betting Casino - Депозит игрока не был зачислен на его счет.

I deposited 1400rs to this casino on 4 may 2023.

Since then they have not credited my balance.

On website they don't have a live chat but simply a bot who is of no use.

On mailing to this casino they are saying to submit the details to the bot.

Now on submitting to the bot it is still not adding my money.

This casino changes their bank details very frequently. Now their bank has been changed so the bot is not crediting my money.

On mail this casino is also not helping .

It's like this casino is doing scams by changing bank account so frequently and not having a live chat in website.

I request casino guru to help me getting my deposit money back.

Dear Harsheet99, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options: 

1) deposit problems 

2) withdrawal problems 

3) bet problems  

Click on the relevant button and input the relevant details that the bot asks for. It is very fast and efficient. If you’ve already done so and received any kind of reply from the casino, please forward it to veronika.l@casino.guru and specify the ticket number.  

Thank you in advance for your reply. 

Best regards, 

Veronika 

Your email ID will be visible here in the thread, so the casino will be able to check it out once their representative joins the discussion. For now, please provide me with the ticket number you got from the 24betting Casino's chatbot.

Dear Harsheet99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Harsheet99. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

This is the email we received from the player:

My money is still stuck please help me .

They are not crediting my deposit money .

Please help me

Dear Harsheet99, please answer the questions I asked you in my first comment so that we can continue with the investigation of your case. Thank you.

we have a very clear process to resolve this type of situation and strict rules for security reasons

this is to protect player accounts from hacks and thefts

all other players seem to be able to follow this process when they have forgotten their passwords

we are not making exceptions or suspending our security policy

if this player just follows the process then his account can be unlocked

kind regards

I request 24betting casino to please read again the case .

My account is not blocked.

You guys had not credited my money.

Where did my money went then?

he needs to speak to customer care agent on line - it is not a bot - and they will send new password to his registered phone number

very simple

Hi Veronika,

Surprisingly currently all the pending transactions and ticket numbers got removed from my account now .

I only have the payment screenshot right now with me.

So I request 24betting to please credit my money.

please close this fake complaint.

sir

First you are complaining about our bank accounts changing. This is not something that you have a right to complain about.

Then you are complaining about not being able to log in. We asked you which account your are not able to log into, since you have multiple email accounts displayed here, and no reply from you for for days.

No you are complaining that a deposit wasn't credited to your account.

First, you need to submit a ticket on our live chat via our bot

Then, our team will check the details and reply back to you, within 24 hours.

Do this.

If you have already done this and our team already replied to you telling you that you send money to an expired bank account that we do not have access to anymore, that is you mistake.

Why are you asking us to pay for your mistakes?

We make it very clear on our website to check bank details before you make manual bank transfer.

so what exactly is your complaint here?

regards 

Is it my mistake that you guys are displaying expired bank accounts on your website?

How is it possible to for me to know that the bank account to whom I sent my money is expired.

Whose mistake is it?

I had already submitted the tickets on live bot. Your bot didn't credited my money.

It's not my mistake that you guys showed expired bank details on the website.

sir

bot doesnt credit

bot takes details and then our team checks these details

we are not displaying expired details on our site.

you need to submit details via bot and wait for our team to reply to you

kind regards

what is this below?

we have replied to you in February this year that we did nor receive your transfer:

why are you saying here that we dont check or dont reply?

everyone can see that we replied within 1 hour of your initial complaint.

sir

we have now checked again your bank details

we see that this amount was credited successfully to your balance

so what exactly is this complaint about?

your balance was credit with 1400, and then you gambled with it

we see no issues

what is this about?

see below your transaction history:

your complaint to our team was regarding ID 10848685.

regards

Dear 24betting Casino representative,

The player was complaining about a lost deposit from May 4th. Do you have any information about it in your system, please?

Dear casino guru

where is the evidence of this?

Nothing is showing in his account on may 4th even as a failed transaction.

The account if he has given, only had 2 transactions recorded; 1) a failed transaction and 2) a successful transaction that was credited, both on 21st feb.

There is no other transaction activity on this account.

Also, there is no record of any complaint or ticket submitted to our customer support centre, other than the ticket we have shown you above relating to the transaction on 21st feb.

So in summary:

1) no screenshot provided by player that he made a transaction on May 4th

2) no thing recorded on our system, even as a failed transaction on May 4th

3) no ticket submitted to our customer support centre relating to a transaction on May 4th

Provide us the evidence please of this transaction on May 4th, and then we can investigate.

Otherwise close this complaint please

kind regards

Thank you for the reply.

Dear Harsheet99, please provide us with your bank statement and a receipt of your deposit made on May 4. My email address is veronika.l@casino.guru. Alternatively, you may post the screenshots here.

Dear Harsheet99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.