24CasinoBet - Вывод игрока отложен.

Hi I have been waiting for my withdrawal for 16 days now I made the withdrawal on the 17th of nov. ID verified aswell. Every time I try to email them I don’t get a response. Can you help please

Dear Laura,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Have you accumulated your winnings with or without an active bonus? 

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. If possible, please also forward the confirmation regarding successful verification.

Looking forward to hearing from you.

Best regards,

Kristina

Do I understand correctly that the current status of your withdrawal is still "awaiting"? Could you please advise which payment method to withdraw your winnings you have opted for?

Hi I used bank transfer.

Yes it’s been awaiting for 26 days they give a time frame of 7 to 21 days to process withdrawals this has passed now so they aren’t following their own terms and conditions are they?

Thank you very much Laura for your reply. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Laura,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite 24CasinoBet representative to join this conversation and participate in the resolution of this complaint.

Dear 24CasinoBet, could you please state the reason why the player's withdrawal has not yet been processed and when can she expect the payment?

Thank you in advance for providing the information.

Looks like your not getting a response I new this would happen we are on day 30 now and it’s still on awaiting status absolute joke after I receive this money if I do I will not play with this casino again!!!

I see that 24casinobet replied to another player on this site so why aren’t they replying to mine this is getting me really annoyed now. Keep emailing getting no joy it’s getting my anxiety up

Please keep pressuring them

Hello all!

Laura, I want to inform you that your withdrawal has been completed today.

Keep in mind that an approximate time frame for processing a withdrawal is 7-21 working days, as stated in the email that you received upon submitting your withdrawal request.

According to that, your withdrawal was late for a couple of days only and we apologize for that but the delay was caused by the bank as they have their own checking procedure which is an independent one and we have no control over it.

As your withdrawal was completed today, your funds should arrive to you in no time.

We apologize once again.

Best regards,

Vaya

VIP manager

24 casino

Thankyou so much

Dear Laura,

At this point, it should only be a matter of time before the payment reaches you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

Payment received xxx

Thank you, Laura, for confirming and for using the Casino Guru complaint resolution centre. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, 24CasinoBet Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru