24K Casino - Аккаунт игрока заблокирован.

After I won my account was blocked. I implemented the bonus and won. Tried to contact, nothing came back.

Nach dem ich gewonnen habe wurde mein Konto gesperrt. Hab den bonus umgesetzt und gewonnen. Versuchte Kontakt aufzunehmen, nichts Kahm zurück.

Dear YoungPrince,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I registered my account on June 14th. I also confirmed the email. The account was blocked after about 5 days after I made the payout.

Mein konto habe ichb am 14 juni angemeldet. Email bestätigt hab ich auch. Das konto haben die nach 5 tagen ca nachdem ich die Auszahlung gemacht habe gesperrt.

Thank you, YoungPrince, for your reply. Could you please advise if your account passed the KYC verification successfully?

Dear YoungPrince,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.