7 Gods Casino - Игрок испытывает трудности с получением своего выигрыша.

I cannot make my withdrawal

Ich kann meine Auszahlung nicht tätigen 

Dear Christina,

Thank you for submitting your complaint. I’m sorry to hear about your problem. Please could you answer a few questions so that I can fully understand what the issue is? Was this your first withdrawal request? Which payment method did you use? 

Please, be aware that all casinos take the KYC (Know Your Customer) process very seriously in order to send the winnings to the right player. In some cases, it might take a bit longer. Could you let me know if you have completed the account verification in the past? 

I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Unfortunately still no answer

Leider immer noch keine Antwort 

Have sent everything and get zero response I want my money finally

Habe alles gesendet und bekomme null Antwort ich möchte mein Geld endlich haben 

It is now 11 days ago and nothing has happened. I do not feel like it anymore

Es ist nun schon 11 Tage ca her und es ist nichts passiert. Ich habe keine Lust mehr 

Thank you very much Christina for providing all the necessary information. I will transfer now your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Christina.

To be able to help you, please could you answer me on these questions? Was this your first withdrawal request? Which payment method did you use? 

Is your account locked? (can you log in?) 

Dear Christina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Everything cleared up thanks

Hat sich alles geklärt danke 

Thanks for an update, Christina. I am closing the complaint.