Anarchy Casino - Счет игрока закрыт после использования бонуса.

Hello, a few days ago I used my welcome bonus and won 5000€. Now the casino is accusing me of cheating and has closed my account, refusing to pay out the money. I need help, I don't know how to manipulate slots. That's why I'm asking the casino to be open with me and explain what they believe I've manipulated.

Thank you

Hallo, ich hab vor wenigen Tagen meinen willkomensbonus benutzt und 5000€ gewonnen .Nun sagt das Casino ich habe manipuliert und hat mein konto geschlossen und möchte das geld nicht auszahlen, bitte ich brauche hilfe, ich weiß nicht wie man Slots manipuliert darum bitte ich auch das casino das es sicht mir gegenüber öffnet und mir beschreibt was ich manipuliert haben soll.

danke

Dear tom27,

Thank you very much for submitting your complaint. I’m sorry to hear about the situation you’re facing regarding your winnings at the casino.

To better understand the circumstances surrounding the closure of your account and the accusations of cheating, could you kindly provide more information on the following points:

• Can you recall any specific actions or events that might have triggered the casino's accusation of cheating? For example, were there any unusual patterns in your gameplay or any technical issues that occurred while you were using your welcome bonus?
• Have you received any communication from the casino regarding the specific reasons for accusing you of cheating? If so, could you provide any details or documentation related to this communication? My email address is petronela.k@casino.guru.
• Are there any terms or conditions of the welcome bonus or the casino's policies that you might have unintentionally violated, leading to the closure of your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

• I didn't notice any unusual pattern or anything unusual like that, I won about €2500 when I wagered, that was the most unusual thing, but it is possible that you can win when you play, I think that's normal when you play in a casino.
• I will send you an email with the email address, but unfortunately I have not received a response from the casino yet.
• There are bonus conditions but I have stuck to them, no forbidden games and no bet over the max.

Thank you and kind regards

Hallo,

• Mir ist kein ungewöhnliches Muster aufgetreten oder derart etwas anderes ungewöhnliches, ich habe beim umsetzen ca.2500€ gewonnen das war das ungewöhnlichste aber das ist ja wohl möglich das man auch beim Spielen gewinnen kann ich denke das ist normal wenn man in einem Casino spielt.
• ich sende ihnen eine email zu mit der email leider habe ich noch keine antwort vom casino erhalten.
• Es gibt Bonusbedingungen aber an diese habe ich mich gehalten keine verbotene spiele und nicht über Max. wetteinsatz gespielt

Danke und gerne mit freundlichen grüßen

Thank you very much, tom27, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello tom27,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to see if I can help.

We would like to invite Anarchy Casino to join the conversation.

Dear Anarchy Casino,

Could you please provide more explanation on how should the player manipulate the slots played? Can you please forward any evidence to me at michal.k@casino.guru to support your claim that the player has engaged in not-allowed gameplay breaching your bonus rules and thus is not eligible for the bonus winnings?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.