Astralbet Casino - Игрок потерял свой выигрыш из-за нарушения Бонусных Условий.

This is a casino scam. Initially, they requested documents for withdrawal, I provided all the documents, but they said that the bank statement was blurred. I sent the original pdf document. As a result, the balance was returned back to me, instead of 200 euros, there were 20 euros on the account. said that I violated the rules for wagering bonus. Screenshot http://prntscr.com/q4kibv

Dear Serhii,

Thank you for contacting Casino Guru. I’m sorry to hear that your winnings were cancelled. It is very common for casinos to limit the winnings from bonuses and implement other restrictions (e. g. restricted games). If you breached the Bonus T&Cs by playing a restricted game, there is not much we can do. However, I would like to have a look at the terms and see if I can help. Which bonus exactly did you play with? 

Best regards,

Peter

Hello. I played for the first deposit bonus. I saw ads with the Skrill system and decided to spend time in this casino. I was canceled because I played in the Reactoonz slot, they claim that it is not possible to play this slot for bonus funds there, but when you play the Reactoonz slot itself, you immediately remove the bonus in this game that the casino added, it turns out that I played my money, and not on bonus funds.

Здравствуйте. Играл на бонус первого депозита. Увидел рекламу с системе Skrill и решил в данном казино провести время. Мне аннулировали, потому-что я играл в слот Reactoonz, они утверждают, что на бонусные средства там нельзя играть в данный слот, но когда в сам слот Reactoonz играешь у Вас сразу с баланса убирается в данной игре бонус который казино добавили, выходит что на свои средства играл, а не на бонусные средства. 

Hi Serhii,

Thank you for the reply. I looked at the casino's Bonus T&Cs and found the rule: 

"10. We reserve the right to void any winnings generated should you play on any 0% contribution games before fulfilling the Playthrough Requirements (wagering requirements)."

Unfortunately, this happened in your case. I'm afraid, I can't help you with this one. As I mentioned before, if the casino grants bonuses to the players, it can also make the rules and the players have to follow them. I'm sorry, but we can't penalize the casino for this. The complaint will be rejected. I wish I was of more help. I recommend you to always read the Bonus T&Cs before you start playing.

Best regards,

Peter