Axecasino - Депозит игрока не был зачислен.

I deposited 200 euros in this casino on September 12th with an additional welcome bonus via Sofort Bank Transfer and the money is still not in my account.

Support talks its way out with transfer problems and is no help at all

Habe in diesem Casino am 12.09 200 Euro mit zusaetzlich Willkommensbonus eingezahlt per Sofort Bank Überweisung und bis heute ist das Geld nicht in meinem Account.

Support redet sich raus mit Transferproblemen und ist keinerlei Hilfe

Dear Tamino1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Tamino1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello ,

In the meantime, the provider has paid with their help, but I also unsubscribed there because I didn't find the behavior very serious

Kind regards

Hallo ,

inzwischen hat der Anbieter mit ihrer Hilfe bezahlt ich habe mich dort aber auch wieder abgemeldet da ich das Verhalten wenig seriös fand

mfg

Thank you Tamino1 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick