Batery Casino CA - Ставка игрока застряла на сайте казино.

Dear Casino Guru Team,

I am writing to formally complain about the unresolved issue I have encountered at Batery.Win. Despite contacting their support team multiple times over the past week, my problem remains unaddressed.

Details of the Issue

1. Problem Description:

• I placed a $15 bet on a blackjack table, but every time I attempt to hit or take any action, I receive an error message stating: "gameroundID mismatch."

• This has made it impossible for me to play the game or resolve the bet.

2. Actions Taken:

• I have attempted every troubleshooting method on my end, including switching devices, browsers, and clearing caches. The issue persists regardless of these actions.

• I contacted the casino’s support team numerous times, but they refuse to take responsibility or escalate the issue, instead blaming me for the problem.

3. Impact:

• My $15 bet remains stuck, and the lack of resolution has caused significant frustration and a loss of trust in the casino’s reliability and support.

Casino’s Response

The casino has repeatedly dismissed my concerns without offering a proper solution. Their refusal to investigate the issue or admit fault suggests negligence or a lack of interest in resolving player issues.

Desired Outcome

I kindly request Casino Guru’s assistance in holding Batery.Win accountable. I would like:

• The immediate resolution of my stuck bet.

• An explanation or acknowledgment of the issue from the casino.

• A fair resolution or compensation for the inconvenience caused.

Thank you for your time and assistance. Please let me know if you require additional details or evidence, such as screenshots of the error or proof of my interactions with the casino.

Best regards,

Francois L.

[phone number hidden by Casino Guru]

[email hidden by Casino Guru]

Dear Franklarouche,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful bets in this game before?

Could you please specify if the amount of $15 has been deducted from your balance, although you are unable to see the results of the bet?

Could you describe the casino's response to your problem in more detail? Ideally, share the communication with me at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Franklarouche,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.