BDM Bet Casino - Счет игрока был закрыт, а средства задержаны.

Good evening, I created an account at a casino that I found on your website, which had good reviews. after the account was verified via kyc and everything was perfect when I requested a withdrawal of 900 euros after 40+++ hours passed my verified account was closed. and when I asked them they told me something about a second account which is not valid. I explained to them that I don't have another account. and I really don't have anything else because I found him in your casino guru a few days ago.

They tell me if I want my money back,I send documents with my skrill account for my deposits and my address. BUT I don’t have skrill account and every deposit was from my Netteler account. I told to them but they don’t care. I have documents with my deposits. And documents with my verification.

I think they stole my money by telling lies. I have evidence for what I say about account verification.

BDMBET WAS THIS CASINO 

Dear dhmhtrhsvor, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you accumulated your winnings with or without an active bonus? 

Do I understand correctly that the casino promised you a refund of your last deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

In general, quite a few people come to my house, because I often host well-known friends and my family. I don't know much more. all I know for sure is that I found BDM casino from your website. The winnings I collected were without active bonus with deposits that I had, from the Netteler account. There are also details about my account deposits and verification. Thanks for your time.

Γενικά έρχεται αρκετός κόσμος στο σπίτι μου, διότι φιλοξενώ αρκετες φορες γνωστούς φιλους και την οικογένεια μου. Δεν γνωρίζω κάτι παραπάνω.το μόνο που ξέρω στα σίγουρα είναι ότι το καζίνο BDM το βρήκα από τον ιστότοπο σας. Τα κέρδη που συγκέντρωσα ήταν χωρίς ενεργό μπόνους με καταθέσεις που είχα κανείς, από τον λογαριασμό Netteler. Υπάρχουν και στοιχεία για ότι αφορά τις καταθέσεις και την επαλήθευση του λογαριασμού μου. Ευχαριστώ για τον χρόνο σας.

I feel that there has been a great injustice in this matter, the casino closed my account and told me to refund the money by showing them the documents they asked for. The documents they ask for do not exist, they are obviously making fun of me. Why should I lose my hard earned money????? Isn't all this unfair?? I am also sending you some evidence below. Deposit and verification.

Θεωρώ ότι έχει γίνει πολύ μεγάλη αδικία στο συγκεκριμένη ζήτημα, το καζίνο μου έκλεισε τον λογαριασμό και μου είπε να μου επιστρέψει τα χρήματα δείχνοντας τους τα έγραφα που μου ζητησαν. Τα έγραφα που ζητάνε δεν υπάρχουν προφανώς με κοροϊδεύουν. Γιατί να χάσω τα χρήματα που κέρδισα ;;;;; Δεν είναι άδικο όλο αυτό ;; Από κατω σας στέλνω και καποια αποδεικτικά. Κατάθεσης και επαλήθευσης.

If you want any other information about Netteler and deposits of course let me know.

Αν θέλετε και άλλες πληροφορίες σχετικά με το Netteler και τις καταθέσεις εννοείται ενημερώστε με.

Please forward me all the communication between you and the casino regarding the alleged multiple accounts, account closure and the promised refund at veronika.l@casino.guru. Thank you for your cooperation.

I sent you everything to your email. Thanks.

Σας εστειλα τα πάντα στο email σας. Ευχαριστώ.

Thank you very much, dhmhtrhsvor, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Good morning, thank you for your time, I await further information from Michalis

Καλημέρα ευχαριστώ για το χρόνο σας αναμένω ενημέρωση για περαιτέρω από τον Μιχάλη

Hello dhmhtrhsvor,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite BDM Bet Casino to join the conversation.

Dear BDM Bet Casino,

I would appreciate it if you could clarify the situation regarding the alleged multiple accounts. Specifically, do you have records of accounts associated with the information matching dhmhtrhsvor?

If this information cannot be shared publicly, please forward it alongside any supporting evidence to me at michal.k@casino.guru

Yes BDM BET tell us please why you verified my account and when I made my withdrawal request you closed it ?? For an alleged second account???

Ναι BDM ΒΕΤ πες μας σε παρακαλούμε γιατι μου επαληθεύσατε τον λογαριασμό και όταν έκανα αίτημα αναλήψεις μου τον κλείσατε ;; Για δήθεν δεύτερο λογαριασμό ;;;

Hello Dhmnhtrhsvor,

Thank you for bringing this issue to our attention. We appreciate your patience as we work to resolve it.

As outlined in Section 5.2 of our Terms and Conditions, each player is allowed to have only one account. If more than one account is created, those additional accounts may be restricted or closed. Following our investigation, we have identified that multiple accounts are registered in your name.

To resolve this matter, we kindly request that you provide the necessary bank statement and credentials for the account on which you want the funds to be refunded. Once we have received this information and completed our review, we will be able to refund the balance to your account.

We appreciate your understanding and cooperation.

Kind Regards,

BDMbet Team

I have sent you the requests I am waiting for your actions.

Σας εχω στείλει τα ζητούμενα αναμένω για τις ενέργειες σας.

Hello Dhmnhtrhsvor,

We are pleased to inform you that your refund has been successfully processed. The funds should be credited to your account shortly, depending on your payment provider's processing times.

If you have any further questions or need assistance, please don’t hesitate to reach out.

Thank you for your patience.

Kind Regards,

BDMbet Team

The money entered my account €900 as it should. I don't care that the account was unfairly closed. At least the money went into my bank account.

Τα χρήματα μπήκαν στον λογαριασμό μου 900€ όπως έπρεπε. Δεν με απασχολεί που ο λογαριασμος άδικα έκλεισε. Τουλάχιστον μπήκαν τα χρήματα στον τραπεζικό μου λογαριασμό.

Dear dhmhtrhsvor,

Thank you for your confirmation. I'm glad you received the funds successfully. With the complainant's confirmation, we consider this issue successfully addressed/resolved. We will now mark it as "resolved" in our system. I would like to thank both parties for their cooperation. Please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru (trustpilot.com). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Michal

Casino.Guru