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I made the withdrawal but more than 8 days have passed and they still haven't paid me

ho fatto il prelievo ma sono passati più di 8 giorni e ancora non mi hanno pagato

Dear antonio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

for 10 days that

these scammers always send me the same automatic email response

da 10 giorni che

mi inviano sempre la stessa risposta email automatica questi truffatori

will there be a way to get my money back? seeing as 100% 100 sure they don't want to pay me? because it is understood that it is a thieves site!

ci sarà un modo per recuperare i miei soldi?visto che al 100%100 sicuro che non mi vogliono pagare?perché si è capito che è un sito di ladri!

It's been over 10 days since I made the withdrawal, they always tell me the same answer (we'll let you know via email for updates.) A disturbing thing !!

È passato un più 10 giorni da quando ho fatto il prelievo, mi dicono sempre la stessa risposta ( ti faremo sapere via email per aggiornamenti.) una cosa inquietante!!

they just tell me we will let you know via email for updates

mi dicono solamente ti faremo sapere via email per aggiornamenti

Thank you for your reply, antonio. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification? 

it is the first time I make the withdrawal, and in any case I passed the KYC verification

e la prima volta che faccio il prelievo, e comunque ho superato la verifica KYC

Thank you very much antonio for your cooperation so far. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello antonio,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Bet2U Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Thank you, antonio, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds.

As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru