Betano Casino BG - Игрок жалуется, что не получил персональный бонус.

How is it possible that this site has such a rating for you? Given that they do not have a good bonus system, with 4000euro played per new client, a week later they did not give me any personal bonus! What is my motivation to play, I think that the rating you gave is absolutely unrealistic and the Betano site is one of the worst possible gambling sites, in reality the rating should not be more than 2!

Как е възможно този сайт да има такъв рейтинг при вас? При положение, че нямат добра бонус система, при изиграни 4000euro на нов клиент, една седмица по късно не са ми пуснали абсолютно никакъв персонален бонус! Каква ми е мотивацията да играя, мисля, че рейтингът който сте дали е абсолютно нереален и сайтът Бетано/betano е един от възможно най лошите хазартни сайтове, реално рейтингът не трябва да му е повече от 2!

Dear qgodo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Casinos are not obligated to reward their players with bonuses and bonus privileges can be limited or revoked at any time without further notice. I absolutely agree that it would be ideal to inform a player about new restrictions related to their account, unfortunately it is not a standard practice.

Additionally, please understand that casino reputation can’t be determined by a negative experience of a single player. If you’re interested in the process of how we review online casinos I could recommend checking our article https://casino.guru/our-casino-reviews.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

No matter which other site I've played on, there is always a personal bonus, it's a mockery, it's just not serious to have such a rating and to be a competition to other bookmakers.

В който и друг сайт да съм играл винаги има персонален бонус, това е подигравка, просто е несериозно да имат такъв рейтинг и да са конкуренция на останалите букмейкъри

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.