Betmaster Casino - Игрок еще не получил свой выигрыш.

As I said.

Already contacted the regulator.

The support chat won't give me any clear answers.

I can provide you with any information you want like logs, transactions etc.

Dear menelaosdim,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

They told it's up to 5 business days, the 5 business days have passed and not the slightest update since my really lengthy verification.

It's 10 days since my initial withdrawal request...

It's not right to treat the consumers like that and punish the winners, I've lost so much so far... It's not fair

Dear menelaosdim,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hey mate! I'm doing fine, I hope you are doing well too!

No, the support chat is jerking me off with a vague timeframe, Also got a reply from Curacao e gaming that it doesn't regulate this casino? Which was weird.

The domain I'm in is.

betmastersoccer.com

Oh forgot to add, if you are wondering about the domain betmastersoccer.com I've been redirected from their primary domain since it probably doesn't have any jurisdiction in my country and I guess the betmaster under this domain is not regulated.

I guess you did something already.

They asked me for an additional verification documents after 15 days.

My revolut full statement since December, well that was obviously purposeful, but I did provided them with the document even if it was way too personal.

Support stopped replying and I'm being ignored, we are in the third week now.

I really feel I'm being punished for winning

Coming with an Update, my account is finally verified, they notified me that I'm now able to withdraw my funds.

But I can't withdraw my funds, they've been like stuck in processing status and Auto cancelling after 24 hours, seriously it's a punishment or something I can't explain that 😅

Hey, coming with a last update, finally got my funds after 3weeks+.

It wasn't exactly fast, The support chat was inadequate, the complaints department never replied.

I got my funds yeah but I can't trust betmaster again!

Dear menelaosdim, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru