Bets.io Casino - У игрока возникли проблемы со входом.

I can usually access the bets.io site without any issues, everything works fine until I try to log in. Suddenly, after one day, right after logging in

Application error: a client-side exception has occurred (please see the browser console for more details).

I've had the account for about two weeks now and have been corresponding with the support team for over a week.

This problem now crops up on all devices, whether I am using a VPN or not, on both Windows 11 and 10, and Android. It happens regardless of the browser I use: Edge, Opera, Firefox, or Brave, and whether I'm connected via Wi-Fi or mobile data—there is no difference. I have even turned off the firewall in the routers and completely disabled the antivirus on the computers for testing purposes, but still, no changes. Then, to rule out any extensions causing the issue, I set up a new PC. Unfortunately, despite having taken all these steps, the problem persists.

die Seite bets.io kann ich normal betreten, es funktioniert alles bis zur anmeldung. von einem auf den anderen Tag kommt direkt nach der Anmeldung

Application error: a client-side exception has occurred (see the browser console for more information).

ich habe den Account seit ca 2 Wochen. wobei schon mehr als ein eine woche mit dem Support am schreiben bin.

Das Problem tritt seither auf alle Geräte auf, mit vpn ohne, Win 11 Win 10, Android jeweils auf 4 browser , edge opera firefox brave. über Wlan oder mobile Daten, macht kein unterschied. Firewall in den Routern und den Rechner testweise kpl. ausgeschaltet, anti vir, ebenfalls. keine veränderung. ich habe ein Rechner neu aufgesetzt um irgendwelche erweiterungen auszuschließen. ich habe bisher alle schritte unternommen. erfolglos.

Dear cornix,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bets.io Casino.

I checked the website and it seems accessible

Please allow me to ask you a few questions, so I can better understand the situation. 

• Does the issue persist?
• Have you contacted casino support via support@bets.io? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Of course, I'm still in touch, and initially within a day some solutions were suggested, all implemented, and other things were tried out. I haven't heard from them for 4 days now. I suggested that they create a new account for me and transfer my credit. Because I suspect it's because of the account. Since the error only occurs after logging in, on various devices. With open ports (all). Different browsers, different networks, i.e. tried with friends. So I can actually rule out an error on the client side.

Selbst verständlich, ich bin immernoch in Kontakt, anfangs kamen auch innerhalb von einem Tag irgendwelche Lösungsvorschläge, alle samt durchgeführt, und noch weitere Dinge ausprobiert. Jetzt habe ich seit 4 Tagen nichts mehr von denen gehört. Ich hatte vorgeschlagen ob sie mir ein neues Konto anlegen und mein Guthaben transferieren. Da ich vermute es liegt am Account . Da der Fehler ja nur Auftritt nach dem anmelden , auf diversen Geräte. Mit offenen Ports (alle) . Unterschiedliche Browser unterschiedliche Netzwerke, sprich bei Freunde probiert. Somit schließe ich ein Fehler Client seitig eigentlich aus .

I apologize for not replying sooner. The files behind the link seem to be restricted.

Could you make them available or forward the most relevant details to my email at tomas@casino.guru?

I apologize for the inconvenience.

It should work now

Jetzt müsste es gehen

Thank you very much, cornix, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, cornix!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We have decided to extend the timer for one more week, as it seems like we are establishing the contact with the casino.

Hello, you can now register again, but my credit is now gone. According to support it would be in BNB currency. However, I cannot select the currency and therefore cannot use it. This has been going on for 2-3 days now, support knows about it. Since then it's been a case of waiting again.

P.S.

I haven't changed anything in my setup

Hallo, jetzt ist die Anmeldung wieder möglich,allerdings ist nun mein Guthaben weg. Lt Support würde es in BNB Währung vorliegen. Allerdings kann ich die Währung nicht auswählen und somit nicht nutzen. Dies ist nun seit 2 3 Tage so, der Support weiß bescheid. Seither ist mal wieder warten angesagt.

PS.

Ich habe nichts an meinem Setup geändert

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team

cornix, hello!

We have received the information from the casino representative that your issue has been resolved. Can you confirm it?

Yes, that's right. I also wanted to report it as a fix, but since the case was closed I couldn't change anything.

I have two guesses as to what the problem was.

I had topped up BNB coins there. In the meantime, these were no longer supported or accepted.

After logging in worked again, the credit was gone. I wrote to support and the credit was exchanged for the desired currency and was then fully available.

What's striking is that my location in the customer data is no longer Germany. They've set it to Turkey. Probably because of online blackjack? I don't know.

Thank you for your commitment.

Greetings

Ja, das stimmt. Ich wollte das auch als beheben melden , da der Fall allerdings geschlossen war konnte ich nichts mehr ändern.

Ich habe 2 Vermutungen woran es gelegen hatte.

Ich hatte dort BNB coins aufgeladen. Diese wurden Zwischenzeitlich nicht mehr unterstützt.bzw akzeptiert.

Nachdem das anmelden wieder funktionierte, war das Guthaben weg. Den Support angeschrieben, dann wurde das Guthaben in die gewünschte Währung getauscht und war dann vollständig verfügbar.

Auffällig ist das mein Standort in den Kundendaten nicht mehr Deutschland ist. Die haben den auf Türkei gestellt. Vermutlich wegen online Blackjack? Ich weiß es nicht.

Vielen Dank für euren Einsatz.

Grüße

Please, ask the casino on why the country is changed, it may cause problems in the future if you will not sort it out right away.

Otherwise, I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system. 

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Also, I would like to thank the casino for their assistance with the issue!

Best regards,

Pavel K

Casino Guru Team