BetShah Casino - Игрок испытывает трудности с выводом своего выигрыша.

Hello dear administration of the forum, I encountered a problem in this casino, namely, I can’t withdraw my winnings of 40 euros, although my account has already been verified, which is confirmed by a letter from the casino and the documents were sent as early as May 10, 2020. My account intentionally does not verify when trying to withdraw funds writes no my data casino ignores my claim to withdraw funds

здравствуйте уважаемая администрация форума столкнулся с проблеммой в данном казино а именно не могу вывести свой выигрыш в размере 40 евро хотя мой аккаунт уже верифицирован что подтверждается письмом из казино и документы были отправлены еще 10 мая 2020 года мой аккаунт намерено не верифицируют при попытке вывода средств система пишет нет моих данных казино игнорирует мою претензию по выводу средств

Dear Dimon1982,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. From screenshots you attached I can see, that in your profile is data about the city missing as well as Verification ID. Have you provided this document using an option in your profile – ‘Upload file’? Missing documents might be the reason you aren’t able to withdraw.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

all thanks dear administration problem solved

все спасибо уважаемая администрация проблема решилась

Dear Dimon1982,

We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Kristina