Bitcoincasino.io - Аккаунт заблокирован из-за обвинения в нескольких аккаунтах.

Hello Светлана.

Thank you very much for submitting your complaint. We are sorry to hear about your situation. Do you agree with Casino Guru contacting the casino about this issue? 

Hello. Of course I agree!

Здравствуй. Конечно я даю согласие!

Hello Светлана.

Thank you for providing us with the information we requested. We will now try to get in touch with the casino.

Hello, Светлана.

Are you aware of having duplicate account? 

Hello Svetlana and Bitcoincasino.io Casino.

We have received this message from the player:

I have wifi. That is, if my boyfriend and I want to play in the same casino, then do we need to leave home? What kind of nonsense? There are no problems with other casinos! We play all the time! We even have different phone brands, they have it displayed! Is this casino special? If necessary, my boyfriend will provide his documents to prove his identity.

English translation:

I have wifi. That is, if my boyfriend and I want to play in the same casino, then do we need to leave home? What kind of nonsense? There are no problems with other casinos! We play all the time! We even have different phone brands, they have it displayed! Is this casino special? If necessary, my boyfriend will provide his documents to prove his identity.

Unfortunately, we're forced to reject this case because the player has clearly breached T & Cs. Svetlana, in most of the casinos, it is strictly forbidden to play from the same household / IP. We recommend you to choose a completely different casino than your boyfriend. You may also have difficulties in other casinos when you request withdrawal (sometimes only with bigger winnings).

Best regards, jozef

Hello Светлана and  Bitcoincasino.io Casino.

We have received this message from the player:

У меня WiFi. Тоесть если я и мой парень хотим играть в одном казино, то нам нужно уходить из дома? Что за бред? С другими казино нет никаких проблем! Мы играем постоянно! У нас даже марки телефонов разные, у них это отображается! Одно это казино особенное? Если нужно,мой парень предоставит свои документы, чтобы подтвердить свою личность.

English translation:

I have wifi. That is, if my boyfriend and I want to play in the same casino, then do we need to leave home? What kind of nonsense? There are no problems with other casinos! We play all the time! We even have different phone brands, they have it displayed! Is this casino special? If necessary, my boyfriend will provide his documents to prove his identity.

Unfortunately, we’re forced to reject this case because the player has clearly breached T&Cs. Светлана,  in most of the casinos, it is strictly forbidden to play from the same household/IP. We recommend you to choose a completely different casino than your boyfriend. You may also have difficulties in other casinos when you request withdrawal (sometimes only with bigger winnings).  

Best regards, Jozef