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They keep rejecting my withdrawal request saying I haven't sent the necessary identification documents they asked me for a document from the bank I contacted my bank and they said there is no such thing just excuses my address is only confirmed by my ID which they I sent a photo

Μου απορρίπτουν συνεχώς την αίτηση ανάληψης λέγοντας ότι δεν έχω στείλει τα άπαραιτητα έγγραφα ταυτοποίησης μου ζήτησαν ένα έγγραφο από την τράπεζα επικοινώνησα με την τράπεζα μου και μου είπε ότι δεν υπάρχει κάτι τέτοιο απλώς δικαιολογίες η διευθυνση μου επιβεβαιώνεται μόνο και μόνο από την ταυτότητα μου που τους έστειλα φωτογραφία

Dear petrosgian,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Withdrawal request declined because they tell me I need to confirm my address which I did because I sent my ID where the address is then they asked me for a power bill which I don't have because it's not in my name then a bank statement that says address date date of birth and name I contacted my bank they told me that we have a bank transaction but apparently it doesn't list information like date of birth the address above but since my ID that I sent a photo says address what's the reason for peretairo?

Το αίτημα ανάληψης απορρίφθηκε διότι μου λένε ότι πρέπει να επιβεβαιώσω την διευθυνση μου κάτι που έκανα γιατί έστειλα την ταυτότητα μου όπου αναγράφεται η διευθυνση μετά μου ζήτησαν λογαριασμό ρεύματος κάτι που δεν έχω γιατί δεν είναι στο όνομα μου μετά τραπεζική κίνηση στην οποία να αναγράφεται διευθυνση ημερομηνία γέννησης και όνομα επικοινώνησα με την τράπεζα μου μου είπαν ότι έχουμε τραπεζική κίνηση αλλά προφανώς δεν αναγράφει πληροφορίες τύπου ημερομηνία γέννησης η διευθυνση από πάνω αλλά από την στιγμή που η ταυτότητα μου που έστειλα φωτογραφία λέει διευθυνση ποιος ο λόγος για περεταίρω ;

They just accepted my withdrawal request let's wait and see when the money comes in now

Μόλις μου δέχτηκαν το αίτημα ανάληψης ας περιμένουμε να δούμε ποτέ θα μπουν τα χρήματα τώρα

Dear petrosgian,

Have you received your withdrawal from the casino yet?

Dear petrosgian,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.