Bobby Casino - Запрос игроком информации о требованиях к отыгрышу бонусов.

Hello. I implemented the 200 euro bonus very often from the beginning and still had 3350 dollars to pay out. Nobody can tell me whether I can gradually have the money paid out with scheduling

Hallo. Ich habe den 200 euro boni vom anfang sehr ofz umgesetzt und hatte 3350 dollar noch draum zum auszahlen. Keiner kann mir sagen ob ich mit disponierung nach und nach das geld auszahlen lassen kann

Dear Tribegas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you tried to communicate this issue with casino? Could you please specify which exact bonus you have redeemed and played? I would like to check terms and conditions. Do I understand correctly that you have activated a No Deposit bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Tribegas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.