CampoBet Casino MX - Запросы игроков на вывод средств задерживаются.

Hello, I signed up for this page campobet.mx about 1 month ago, I made 2 deposits without any problem, I have made several sports bets for the entire deposit amount, in the same way I already completed the validation process correctly but when making the withdrawal request by "SPEI" or "Bank Transfer" it is registered and after 1 day I receive an email notifying me that it was canceled, I have already contacted them several times by chat and the only thing they tell me is that it is a problem with the provider, that I try again, I have already tried at least 10 times with different amounts, I have even called the bank and there is no restriction, in the same way I have already tested transferring from another account with the SPEI account number and it is transferred without problems, the same from other betting sites it is withdrawn without problems and in less than 1 hour it is already in my account. They offer other payment methods such as neteller, astropay and skiller, which I cannot use since the service is not available in my country. I don't know what else to do, I hope you can help me since they don't offer me any solution via chat other than to keep trying and wait.

Hola, me inscribí a esta pagina campobet.mx hace aproximadamente 1 mes, realice 2 depósitos sin ningún problema, e realizado varias apuestas deportivas por todo el monto del deposito, de igual forma ya realice el proceso de validación correctamente pero al momento de realizar la solicitud de retiro por "SPEI" o "Bank Transfer" esta se registra y pasando 1 día me llega un correo notificándome que se cancelo, ya los contacte varias veces por chat y lo único que me dicen es que es un problema con el proveedor, que intente de nuevo, ya e intentado mínimo unas 10 veces con montos diferentes, incluso ya llame al banco y no hay ninguna restricción, de igual forma ya hice la prueba de transferirme desde otra cuenta con el numero de cuenta SPEI y se transfiere sin problemas, lo mismo desde otros sitios de apuestas se retira sin problemas y en menos de 1hr ya esta en mi cuenta. Ofrecen otros métodos de pago como neteller, astropay y skiller, los cuales no puedo usar ya que el servicio no esta disponible en mi país. Ya no se que mas hacer, espero me puedan ayudar ya que por chat no me ofrecen ninguna solución mas que seguir intentándolo y esperar.

Hello sergiosolid,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CampoBet Casino MX. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, answering your questions:

Could you please tell me since when your account has been fully verified?

From the first day I signed up February 19, 2025

Did you accumulate your winnings with real money or did you use a bonus?

100% real money no bonus.

When was the last time you spoke to the casino and what was it about?

I talk to them every day, today March 5, 2025 I contacted them again to give me a solution but they keep mentioning the same thing, that it is a problem with the provider (bank.)

Hola, respondiendo tus dudas:

¿Podrías indicarme desde cuándo está completamente verificada tu cuenta?

Desde el primer día que me di de alta 19 Febrero 2025

¿Acumulaste tus ganancias con dinero real o utilizaste un bono?

100% dinero real ningún bono.

¿Cuándo fue la última vez que hablaste con el casino y de qué se trató?

Diario hablo con ellos, hoy 5 Marzo 2025 los volví a contactar para que me dieran una solución pero siguen mencionando lo mismo, que es un problema del proveedor(banco.)

Any way to fix this? Since Campobet doesn't plan to do it

Alguna forma de poder solucionarlo? ya que los de campobet no piensan hacerlo

Hello sergiosolid,

Would it be possible to forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review?

Additionally, can you please advise if there is any other payment method available in the casino which you can try to use?

Looking forward to hearing from you.

Regards,

Nick

It's already been resolved. I had to create an account in another payment system, since it was never possible to do so via bank transfer.

Ya se soluciono tuve que crear una cuenta en otro sistema de pago, ya que por transferencia bancaria nunca se pudo.

Dear sergiosolid,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru