Cashalot Casino - Аккаунт игрока заблокирован.

I have a verified account and I play slots regularly by depositing at this casino but since I won they have blocked my account and canceled my winnings saying that I played using strategy ... which I say is absurd because I have won by playing REGULARLY and how always, they do it in order not to pay obviously, then they don't answer and give no explanations. I understand that they steal ...

Ho un conto verificato e gioco regolarmente alle slot depositando su questo casinò ma da quando ho vinto mi hanno bloccato il conto e annullato le vincite dicendo che ho giocato usando strategia....cosa che premetto essere assurda perché io ho vinto giocando REGOLARMENTE e come sempre , lo fanno per non pagare ovviamente, poi non rispondono e non danno spiegazioni. Mi sembra di capire che rubano...

Hello Oracolo1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.

Was your account verified in the casino? Did you use any no deposit or deposit bonus to accumulate your balance? When did your account got blocked and is the casino still in touch with you?

Please also forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru

Looking forward to your answer and I hope we will be able to help you resolve this case.

Regards,

Nick

Casino.guru

Dear, I have always and absolutely played without any bonus, always deposited with my two mastercards, the casino closed my account with the communication I attached to you, then through chat they only give me evasive answers saying that I used game strategy at slot, in the meantime I don't even think it's possible, and I also don't know how to do it. I have always played on Italian and foreign casinos and I have never, ever had problems of this type, I have only lost a lot of money, here instead for once that luck smiles at me they do not pay me. I state that I played for 1800 euros and I was losing everything I had reached 150 euros and the chronology they see it all right, I just got lucky at last but they don't accept it. The withdrawals are 3 one from 1600 then another day one from 270 and finally one from 550 regularly won but never paid. I really find this excuse a mockery of the customer. Please help me they don't answer. Thanks for your kind attention. Sonia S ****

Gentilissimi, ho giocato sempre e assolutamente senza nessun bonus , depositato sempre con le mie due mastercard , il casino mi ha chiuso l account con la comunicazione che vi ho allegato, poi tramite chat mi danno solo risposte evasive dicendo che ho usato strategia di gioco alle slot, intanto non credo nemmeno che sia possibile, inoltre non saprei proprio come si fa. Gioco da sempre su casino italiani e esteri e non ho mai e poi mai avuto problemi di questo tipo, ho soltanto perso molti soldi, qui invece per una volta che la fortuna mi sorride non mi pagano. Premetto che ho giocato per 1800 euro e stavo perdendo tutto ero arrivata ad avere 150 euro e la cronologia la vedono eccome, ho solo avuto fortuna finalmente ma non lo accettano. I prelievi sono 3 uno da 1600 poi un altro giorno uno da 270 e infine uno da 550 regolarmente vinti ma non hanno mai pagato. Trovo veramente una presa in giro del cliente questa scusa. Vi prego aiutatemi loro non rispondono. Grazie per la cortese attenzione. Sonia S****

Thank you Deborah for the additional information. I'll now forward your complaint to my colleague Martin who will be assisting you from now on. Wish you best luck and I hope we will be able to help you out with your case.

Regards,

Nick

My name is Sonia not Deborah, anyway a thousand times thank you for your availability, I really hope you can help me because no online casino has ever treated me like this, I have been registered since 2010 at 888, starcasinò, snai, eurobet. Only here in the cashalot.bet casino did they scam me. Nobody replies to the emails I send anymore. And my account is blocked. I have to pay three withdrawals, one of 1600 euros, one of 270 euros and one of 550 euros regularly won by depositing on big time gaming and wazdan slots. No strategy, I don't even know how they can come up with such a thing. Sorry for the delay and the repetition but I'm really angry. Thanks

Mi chiamo Sonia non Deborah, comunque mille volte grazie per la vostra disponibilità, spero tanto che possiate aiutarmi perché nessun casinò online mi ha mai trattato in questo modo, sono iscritta dal 2010 a 888, starcasinò, snai ,eurobet. Solo qui nel casinò cashalot.bet mi hanno truffato. Non risponde più nessuno alle mail che invio. E il mio account è bloccato. Mi devono pagare tre prelievi uno da 1600 euro, uno da 270 euro e uno da 550 euro regolarmente vinti depositando su slot di big time gaming e wazdan. Nessuna strategia, non so nemmeno come possano inventare una cosa del genere. Scusate per la lungaggine e la ripetizione ma sono davvero arrabbiata. Grazie

Hello Oracolo1!

From now on, I will take care of your complaint. In order to proceed, I would like to invite Cashalot Casino into this conversation to help us with the resolution of the issue.

OF COURSE! Go ahead and invite cashalot.bet to this discussion, they no longer communicate with me and have not been able to tell me where the "strategy" would be, I remain available for any need. Thank you in advance for your availability and please help me. As a player, I feel cheated by this casino. Thanks again

Sonia Sella

MA CERTAMENTE! Proceda pure con l invitare cashalot.bet a questa discussione, con me non comunicano più e non sono stati in grado di dirmi dove sarebbe stata la "strategia " , rimango a disposizione per qualsiasi necessità. La ringrazio anticipatamente per la disponibilità e la prego di aiutarmi. Da giocatore proprio mi sento raggirata da questo casinò. Grazie ancora

Sonia Sella

Hello, do you have any news regarding my complaint?

Buongiorno, avete novità riguardo la mia denuncia?

Dear Oracolo1,

So far, there are no news unfortunately, however I am still trying to catch up with the representatives of Cashalot Casino. I will set a new timer for 7 days, in order for them to respond. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

They do it with me too, they no longer replied, please insist. Thanks

Lo fanno anche con me non hanno più risposto, la prego di insistere. Grazie

Hello I ask again if there is any news, can you do something to make this casino respond?

Buongiorno chiedo nuovamente se ci sono novità, potete fare qualcosa per fare in modo che risponda questo casinò?

Dear Oracolo1,

I have managed to contact one of Cashalot's representatives outside of this complaint, however I have not received any particular answer yet. I think it will be possible to get some kind of answer from them. I would like to kindly suggest, that we'll wait until the timer ends to possibly get the answer.

Thank you mr. Martin, I trust in you, forgive me for the insistence. Sonia

Grazie sig. Martin, confido in Lei , mi perdoni per l insistenza. Sonia

Hello Oracolo1!

Since the casino representatives did not respond to our messages and questions, we will have no other choice than close this complaint as 'unresolved', which will further influence it's rating in a negative way and secure it's position within lower ranks on our website.

I understand that this kind of solution may not be satisfactory for you and does not quite help with resolving your issue, however in this situation we have our hands tied.

I would like to suggest you to try raising complaint with the casino's licensing authority (info@gaming-curacao.com):

If you'd decide to do so, we will deeply appreciate if you would inform us about the process and the result. You can always reach me on my email address: 'martin.d@casino.guru'.