Cashalot Casino - Игрок просит вернуть залог.

I have to submit the complaint because the deposit I was playing with is gone.

The value without my betting.

I asked for a refund and they said I played it.

Which is not true because otherwise I would have continued.

Either the site is scammed or in any case it is not sure because my amount has disappeared without me withdrawing.

I want a refund.

Devo inviare il reclamo perché il deposito con cui stavo giocando è sparito.

Il valore senza che io scommettessi.

Ho chiesto il rimborso e hanno detto che l'ho giocato.

Il che non ê vero perché altrimenti avrei continuato.

O il sito è truffato o comunque non è sicuro perché il mio ammontare è sparito senza che io prelevassi.

Desidero il rimborso.

Hello Mariagrazia,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify how much money you deposited, and how much money disappeared from your account?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Also, please forward me your game history starting from the moment you made this deposit.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Mariagrazia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.