Casino Zeus - Выплата выигрыша игроку была отложена.

Good afternoon, on 12/15/2023 I won 1,267,800.25 ARS with some ATMs that I always played with on the platform https://casinozeus.vip/

The day I won it, the cashiers withdrew it and told me that I had to wait for some supposed "agents" to pay me the prize because it was a big prize. Since that day, they never responded to my messages again. In fact, they block and unblock me all the time.

On 01/09 I started the claim with the casino support directly. Since that day, every day they tell me that my case is under review and that I have to wait for a resolution. I have read several cases on this platform where many months go by and they do not take care of the claimed prize. The truth is that it is a situation that makes me very sad and very tired because I have been claiming this prize for more than a month and a half. I no longer know who to complain to and I am losing hope that they will take care of it, since I needed the money because I have a family member hospitalized. Please, I did not know about this platform and I am writing to you to see if someone can help me.

I'm Belén *****

Thank you

I have photos of all the conversations in which they do not answer me anymore, please help me

Buenas tardes, el día 15/12/2023 gane 1.267.800,25 ARS con unos cajeros con los que siempre jugaba en la plataforma https://casinozeus.vip/

El día que lo gane los cajeros lo retiraron y me dijeron que tenía que esperar que unos supuestos "agentes" me paguen el premio porque era un premio grande. Desde ese día, nunca más me respondieron los mensajes. De hecho me bloquean y me desbloquean a cada rato.

El día 9/01 inicie el reclamo con el soporte del casino directamente desde ese día todos los días me dicen que mi caso está en revisión y que tengo que esperar una resolución. He leído varios casos por esta plataforma en donde pasan muchos meses y no se hacen cargo del premio reclamado, la verdad es una situación que me tiene muy triste y muy cansada debido a que llevo más de un mes y medio reclamando este premio. Ya no sé a quién reclamar y estoy perdiendo las esperanzas de que se hagan cargo siendo un dinero que necesitaba porque tengo un familiar internado. Por favor no conocía esta plataforma y les escribo para ver si alguien me puede ayudar.

Soy Belén *****

Gracias

Tengo fotos de todas las conversaciones en las que no me contestan más por favor ayúdenme

Dear belencarolinalp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals from the casino in the past?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, thanks for helping me. Yes, on repeated occasions I have made successful withdrawals but when I win a larger amount this happens.

I don't know what KYC is but I don't know how they deal with verification.

I didn't play through any bonus, the initial money was mine. Thank you

Hola, gracias por ayudarme. Si, en reiteradas ocaciones he hecho retiros exitosos pero cuando gane un monto mayor paso ésto.

No se qué es KYC pero no sé manejan con verificación.

No jugué mediante ninguno bono, el dinero inicial era mío. Gracias

Is your verification status visible in your account?

Could you please share a screenshot of your withdrawal request as it is displayed in your transaction history?

You can post screenshots here or send the information to my email at tomas@casino.guru

Good morning, I am attaching two images of the withdrawal requested from the ATMs. I have many more, because I told you speaking but they closed all their social networks after this fact. On the other hand, how do I see my verification status in casinozeus? I think that does not exist in this casino because it is played through an ATM.

I also wanted to ask you because it is the first time I use this platform, what action do you have? Do you contact casino support? Thank you

Buenos días, adjunto dos imágenes del retiro solicitado a los cajeros. Tengo muchísimas más, debido a que les digo hablando pero cerraron todas sus redes sociales después de este hecho.Por otro lado, como veo mi estado de verificación en casinozeus? Creo que en este casino eso no existe debido a que se juega mediante un cajero.

También quería consultarles porque es la primera vez que uso esta plataforma que acción tienen ustedes? Contactan a los soportes de los casinos? Gracias

I wanted to write that I'm still talking to them but they closed all their social networks

Quise escribir que les sigo hablando pero cerraron todas sus redes sociales

Dear belencarolinalp,

I regret to inform you that you have most likely fallen victim to a fraudulent scheme. Our investigation of Casino Zeus has led us to the conclusion that it is highly likely a scam casino.

In reputable and licensed casinos, players are expected to register their accounts without third-party assistance. It is imperative to emphasize that you should never share your personal information or send money to anyone claiming to deposit on your behalf in a casino.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

You should always register in online casinos on your own, never through a third party. This casino has no Terms and Conditions, no licensing authority and there is no way to register directly - only with the help of an agent. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any other casino in the future.