CasinoMarriott - Вывод средств игрока задерживается.

Hi,

Account correctly verified (at least as it also appears on the site).

Winnings made with CASH balance, real then. No Bonus Balance.

A first withdrawal was made on January 13, 2021, of € 1000.

A second withdrawal was made on January 21, 2021, again for € 1000.

A third withdrawal was made on January 29, 2021, again for € 1000.

The fourth and last request was made on 08 February 2021, for € 349.15.

The payment method used for all requests was BITCOIN.

All of these listed withdrawals are all in the following status: "withdrawal request has been received and is awaiting processing."

On their LiveChat, they just say to be patient, and that they do not have access to information on Payouts, and therefore the only way is to contact the financial team (outside the casino), at payments@casinofinancepay.com. Done and redone many times ... at least 30 mails sent to them .... no answer ... not even one. Anything.

Please help me get my winnings credited.

Thank you.

Ciao,

Account correttamente verificato ( almeno come appare anche su sito).

Vincite fatte con saldo CASH, reale quindi. No saldo Bonus.

Un primo prelievo è stato effettuato il 13 Gennaio 2021, di 1000 €.

Un secondo prelievo è stato effettuato il 21 Gennaio 2021, sempre di 1000€.

Un terzo prelievo è stato effettuato il 29 Gennaio 2021, sempre di 1000€.

La quarta ed ultima richiesta è stata effettuata il 08 Febbraio 2021, di € 349,15.

Il metodo di pagamento usato per tutte le richieste è stato BITCOIN.

Tutti questi prelievi elencati si trovano tutti nel seguente status : "la richiesta di prelievo è stata ricevuta ed è in attesa di elaborazione."

Sulla loro LiveChat, dicono soltanto di pazientare, e che non hanno accesso alle informazioni sui Payouts, e quindi l'unico modo è contattare il team finanziario (esterno al casinò), all' indirizzo mail payments@casinofinancepay.com. Fatto e rifatto tantissime volte...almeno 30 mails inviate a loro....nessuna risposta...neanche una. Niente.

Prego di aiutarmi nel farmi accreditare le mie vincite.

Grazie.

Dear elxueno,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please forward the confirmation regarding successful account verification along with any relevant communication to petronela.k@casino.guru?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Have you withdrawn any funds in the past from this casino?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi, thanks for your quick reply.

I have just sent mail to your personal address as you requested.

Never withdrawn funds from this casino.

First time ever. It will also be the last. It is a very bad casino and they have a very very incorrect policy.

The only thing they do: they give you many bonuses, encouraging you to deposit again. The problem will always be when you see your winnings credited! All this waiting is inadmissible!

Ciao, grazie per la tua celere risposta.

Ho appena inviato mail al tuo indirizzo personale come da te richiesto.

Mai ritirato fondi da questo Casinò.

Prima volta in assoluto. E sarà anche l’ultima. È un pessimo Casinò ed hanno una politica molto molto scorretta.

Unica cosa che fanno : ti regalano tanti Bonus, invogliandoti a depositare nuovamente. Il problema sarà sempre quando vedrai accreditarti le tue vincite! È inammissibile tutta questa attesa!

Thank you very much, elxueno, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello elxueno!

I will be taking care of your complaint from now on. I would like to invite CasinoMarriott into this discussion in order to resolve the issue.

Hello,

Thank you for contacting CasinoMarriott support.

We sincerely apologize for this delay, our finance department has been closed due to a COVID issue and payments will restart as per usual again on this coming Monday.

We will shortly sent the confirmation for this transaction.

Kind regards,

CasinoMarriott Support

I'm still waiting.

All withdrawals on the slope.

The only Financial Department to close is theirs! Coincidentally ! I will be unlucky ..... and the other Financial Departments who work quietly and very well in smart-working? Perhaps the other casinos are less intelligent! All excuses! They count 3 months. 3 months to receive 3349.15 then ...

Pay now. Thank you

Sto ancora aspettando.

Tutti i prelievi in pendenza.

L’unico Dipartimento Finanziario a chiudere è giusto il loro! Guarda caso ! Sarò sfortunato..... e gli altri Dipartimenti Finanziari che lavorano tranquillamente e benissimo in smart-working? Sono meno intelligenti forse gli altri Casino! Tutte scuse! Contano 3 mesi. 3 mesi per ricevere 3349.15 poi...

Pagate subito. Grazie

Hello elxueno!

I hope that you'll receive your withdrawal soon, I'd like to ask you for a little bit of patience.

Let us know when you'll receive your withdrawal.

Good morning Martin!

Today is Monday and the possibility of a payment is nowhere near.

Withdrawals are always In Pending and no new notifications from them.

They really are scammers.

Please do something!

Thank you so much

Buongiorno Martin!

Oggi è Lunedì e neanche lontanamente si intravede la possibilità di un pagamento.

I prelievi risultano sempre In Pending e nessuna nuova notifica da parte loro.

Sono davvero dei truffatori.

Ti prego di fare qualcosa!

Grazie infinite

These are just scammers!

I have just logged into the account and all the Withdrawals that were pending are no longer there and the entire sum of 3399.15 has been transferred to the account! Without ANY notification! Nothing at all!

They are from complaint !!!!!!

I don't tolerate anymore

Questi sono proprio dei truffatori !

Ho appena effettuato il login all’account e tutti i Prelievi che erano in pendenza non ci sono più e tutta la somma di 3399.15 è stata riversa sul conto! Senza NESSUNA notifica! Niente di niente!

Sono da denuncia!!!!!!

Non tollero più

Hello elxueno!

I am sorry to hear, that your withdrawal did not go successfully. We may assume that the process of withdrawal may take a bit more time, as the casino's finance department was out of order for some time and perhaps they are overwhelmed with the number of transactions that were also delayed.

I would like to ask you to try and make another withdrawal and we may try to contact the casino once more.

Hi,

maybe you don't understand.

It is NOT possible for me to make a new cash withdrawal and in addition the Casino is not responding and has not given me an explanation of these canceled withdrawals.

Furthermore, the transactions of canceled withdrawals do not appear in the list either.

Ciao,

forse non hai ben capito.

NON mi è possibile fare nuovo ritiro dei soldi cash e in più il Casino non risponde e non mi ha dato spiegazione di questi prelievi cancellati.

Per di più in lista non compaiono neanche le transazioni dei prelievi cancellati.

Hello elxueno!

Thank you for further clarifying the issue.

I would like to ask CasinoMarriott's representatives to explain the situation to us within the thread.

We would like to ask CasinoMarriott to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

I ask the Gambling to protect all players who intend to register on this Casino Scam.

This is why I ask for the total closure of the Group to which Casino Marriott belongs!

Otherwise I will be forced to take legal action

Chiedo al Gambling di tutelare tutti i giocatori che abbiano intenzione di registrarsi su questo Casino Scam.

Per questo chiedo la chiusura totale del Gruppo di cui fa parte Casino Marriott!

Se no sarò costretto ad adire alle vie legali

Hello elxueno!

Please note, that CasinoMarriott currently operates without any gambling license. Please, allow me to make some research to see what is within our possibilities to do.

Sure, Martin!

Thanks for the support!

If the whole group was closed, it would already be a huge win for me!

In addition, I hope for financial compensation for the scam suffered.

Thank you

Certo, Martin!

Grazie per il supporto!

Se l’intero gruppo fosse chiuso, per me già sarebbe una grandissima vittoria!

In più spero in un risarcimento economico per la truffa subita.

Grazie

Hi Martin ,

do we have news?

Let's shut down the Marriott Casino group please!

They are scammers and I absolutely don't want them to scam other players!

Ciao Martin ,

abbiamo novità?

Facciamo chiudere il gruppo di Marriott Casino per favore!

Sono scammers e non voglio assolutamente che possano truffare altri players!

Hello elxueno!

I was trying to reach the casino somehow, however so far no response.

I'm not very sure if I am able to help you with shutting down an entire group, however as you can see within our review, the casino's rating is as it is.

So what?

Do we want these characters to continue to commit crimes?

is it possible to be protected?

Who will pay me?

Who compensates me?

E quindi?

Vogliamo che questi personaggi continuino a delinquere?

è possibile essere tutelato?

Chi mi pagherà?

Chi mi risarcisce?

Hello elxueno!

Despite our best efforts, we were not able to proceed anyhow with this complaint. The casino remains unresponsive on numerous complaints. We are forced to close this complaint as unresolved, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.