Casinorex - Аккаунт игрока закрыт.

Hallo.Casinorex simply closed my account. But I still have a balance of 2400 euros. I'm in conversation with the casino. Casinorex's reasoning is that it should still have open deposits of 3550 euros that my bank has not paid in should.Everything actually always worked out until I won three or four times.I made my deposit with a Visa credit card.I also sent all my bank account transfers to the casino.I hope that you can do something.Thank you very much

Markus J*****

Hallo.Casinorex hat mein Konto einfach Geschlossen.Ich habe aber noch ein Guthaben von 2400Euro.Ich bin mit dem Casino im Gespräch.Begründung von Casinorex ist , das es noch offene Einzahlungen von 3550 Euro haben soll,die von meiner Bank nicht Einbezahlt worden sein sollen.Es hat eigentlich immer alles geklappt , bis ich drei , viermal gewonnen habe.Meine Einzahlung machte ich mit Visa Kreditkarte.Ich habe dem Casino auch alle meine Bankkontotransfers geschickt.Ich hoffe das Sie etwas tun können.Besten Dank

Markus J*****

Dear bayern1966,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which payment method you have used to deposit funds into your account? Do I understand correctly that you provided all the requested bank statements?

If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello. I made my deposits with a Visa card and with a Klarna booking, which is debited directly from my account. Casinorex claims that you have not received some bookings. Which from my point of view cannot be possible. My bank has certainly made all bookings.

Hallo.Meine Einzahlungen machte ich mit Visakarte und mit Klarnabuchung ,das Direkt von meinem Konto abgebucht wird.Casinorex behauptet das Sie einige Buchungen nicht bekommen haben.Was aus meiner Sicht nicht möglich sein kann.Meine Bank hat sicher alle Buchungen vorgenommen.

Thank you, bayern1966, for your reply. Would you mind sharing those bank statements with me as well, please? My email address is petronela.k@casino.guru. You can forward any relevant communication too.

Hello. Sorry, Casinorex has not yet finished with your clarifications. And I would like to wait until these clarifications are not yet completed. I thank you for your efforts anyway and I will get back to you if Casinorex is not ready to pay. I believe simply not that my bank has not made payments, as Casinrex claims. Thank you very much.

Hallo.Entschuldigung , Casinorex ist noch nicht fertig mit Ihren abklärungen.Und bis diese Abklärungen noch nicht beendet sind möchte ich noch warten.Ich danke Ihnen trotzdem für Ihren Bemühungen und ich werde mich wieder melden ,wenn Casinorex nicht bereit ist zu Bezahlen.Ich glaube einfach nicht ,dass meine Bank Zahlungen nicht ausgeführt hat , so wie es Casinrex behauptet.Besten Dank.

Hello bayern1966,

Have there been any developments since our last conversation, please? 

Hello.Unfortunately I haven't received an answer until today.I'll wait another 2-3 days, then I'll write to Casinorex again.But I think that my chances of getting money are rather small.Otherwise I'll think about it To take legal action against the casino. I'm sure I still have options. Thank you

Hallo.Leider habe ich bis Heute noch keine Antwort bekommen.Ich warte jetzt noch 2- 3 Tage ,dann werde ich Casinorex nochmals schreiben.Aber ich denke das meine Chancen dass Geld zu bekommen eher klein sind.Ansonsten werde ich mir Überlegen ev.noch Rechtliche Schritte gegen das Casino zu machen.Ich habe sicher noch Möglichkeiten.Besten Dank

I understand your frustration, bayern1966. Do you still wish to proceed with this case or you prefer to try to resolve it with your lawyer?

Hello.I don't know what to do at the moment.I'm not hearing anything from Casinorex at the moment.What would you do?I don't know if it will help,I really just want a decision from Casinorex then I can close with this casino.Besten Thanks to.

Hallo.Ich weiß momentan nicht was ich machen Soll.Zur Zeit höre ich von Casinorex nichts mehr.Was würden Sie tun?Ich weiß nicht ob es etwas bringt,ich möchte eigentlich nur eine Entscheidung von Casinorex dann kann ich Abschließen mit diesem Casino.Besten Dank.

Could you please forward your bank statement to petronela.k@casino.guru? We could try to help you but we need some supporting evidence that all the payments left your bank account and didn't return. Thank you in advance.

Hello. Can you tell me exactly what bank statements you need? I made deposits from February - September. I also shocked Casinorex indirectly time the withdrawals.

Hallo.Können Sie mir genau Sagen welche Kontoauszüge Sie brauchen?Ich habe seid Februar - September Einzahlungen gemacht.Ich habe Casinorex auch indirekt Zeit die Abbuchungen geschockt.

Ideally, we need all the bank statements from the point you registered in this casino till now.

Dear bayern1966,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.