ComeOn! Casino - Вывод выигрыша игрока задерживается.

Hello.. On April 1st I made a deposit of 500 DKK without bonuses and I obtained 3000 DKK in winnings. At Comeon casino it's been 4 days and they always tell me that I have to wait for the email when the payment is made... My username is my email. Comeon tells..

Hola..El día 1 de Abril hice un depósito de 500 DKK sin bonos octuve 3000 DKK de ganancias,en casino Comeon ya van para 4 días y siempre me dicen que tengo que esperar el correo electrónico cuando el pago esté hecho... Mi nombre de usuario es mi correo electrónico lrodiguez362@gmail.com cuenta Comeon..

Dear LuiTina13,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

My account is 100% verified. In fact, yesterday I was able to contact them via chat, but they tell me the same thing: I have to wait.

Mi cuenta está 100% verificada..Es más ayer me pude en contacto con ellos vía chat ,pero me dicen lo mismo que tengo que esperar

I have tried to contact via email and chat but I have not received any response regarding the withdrawal.

He intentado contactar por correo electrónico y el chat pero no me dan ninguna respuesta de sobre el retiro.

Dear LuiTina13,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

This is the second time they sent me this message... I changed the payment method to mobileplay, but I had to deposit 10 euros. I played the 10 euros and got a profit. Now it's not 3000 DKK for me.

Now I'm waiting for 4000 DKK. I see that this is going from bad to worse.

Ya van dos veces que me envían este mensajes...he cambiado el método de pago a mobileplay,pero tuve que depositar 10 euros,lo he jugado los 10 euros octuve ganancias,ahora yo no son 3000 DKK

Ahora ya son 4000 DKK que estoy esperando..Yo lo veo que ésto va en mal a peor

Dear LuiTina13,

Can you please advise when exactly did you request the withdrawal through a different payment method?

As you have canceled it and requested a new one, we must advise to wait 14 days again.

Looking forward to hearing from you.

Regards,

Nick