CosmicSlot Casino - Проблемы с аккаунтом игрока остаются нерешенными.

I had this situation happen to me, I won a significant amount of money on the very first day

it was the night of 03/08/2025

There was apparently some kind of error in the system and for some reason my birthday was on a different date, so I started writing in the chat and they started telling me to write to

They still haven't given me any answers about changing my birthday

Я меня такая ситуация случилась,я выйграл в первый же день внушительную сумму денег

это было ночью 08.03.2025

В системе случился видимо какая то ошибка и почему то у меня стояло день рождение другое число,на что я начал писать в чат и они мне начали говорить чтобы я писал на kyc@cosmicslot.com

они мне досихпор не дали не каких ответов о смене моего день рождения

Dear iladiordiev3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify what the difference in your date of birth is?
• Did you enter the rest of your personal information correctly?
• When was the last time you contacted the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, they answered me, they changed the data as I understood it and I can withdraw my money.

But now there is a new problem

the money has been pending since 11:00 am on 03/10/2025,

support says they are working soon you will get the money but it seems to me it will take a long time

Здравствуйте они ответили мне они сменили я как понял данные и я могу вывести свои деньги.

Но проблема теперь новая

деньги в ожидание висят уже с 11.00 утра 10.03.2025,

суппорт говорит они работают скоро получите деньги ну мне кажеться это долго

Hello, the problem has not been solved, the money has been hanging in anticipation since that day, help

Здравствуйте проблема так и не решилась деньги весят в ожидание уже с того дня помогите

Thank you for your reply, iladiordiev3. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear iladiordiev3,

Our team always cares about the safety of players. Therefore, we needed to make sure that the winnings would be received by their rightful owner and not by scammer. We hope for your understanding!

As for the payout of winnings, as far as we can see, your last withdrawal request was successfully paid on March 17th and at the moment you have no more active withdrawal requests. Please confirm this on your part.

Best regards, CosmicSlot Team

Hello, the money hasn't arrived yet either, I see that the withdrawal is complete, but the money hasn't arrived

Здравствуйте,деньги так же ещё не пришли,я вижу что вывод завершён только деньги не поступили

Dear iladiordiev3,

Bank withdrawals may take some time, especially during the weekend. Please keep us informed of the status of your requested withdrawal.

Best regards, CosmicSlot Team

Hello everyone,

Thank you both for your replies.

iladiordiev3, it can take a few days to receive a transaction like this. Let's give it a few more days and if there is no development, we will intervene.

Dear iladiordiev3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Everyone sent thanks

Все прислали спасибо

Dear iladiordiev3,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru