CrownPlay Casino - Вывод средств игроком задерживается.

Hello,

Since it worked so well last time, I'll try again. I requested €500 for withdrawal on March 13, 14, and 15, but again nothing happened...

I've chatted with the casino's customer support several times, but I'm always just put off.

Best regards

Hallo,

da es beim letzten Mal so gut funktioniert hat, versuche ich es nochmal. Ich habe am 13.03., 14.03. & 15.03. jeweils 500€ zur Auszahlung beantragt, es passiert allerdings wieder nichts...

Ich habe schon öfter mit dem Kundensupport vom Casino gechattet, allerdings werde ich wieder nur vertröstet.

Liebe Grü´ße

Dear niggo93,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CrownPlay Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time you were in contact with casino support, and what did you discuss? Could you please share screenshots from your recent interaction with them here?
• Have you accumulated the winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

Thank you for the quick response.

I was in contact again a minute ago, I'm attaching the screenshots, but they are in German.

Hope that works too.

Best regards

Hallo,

vielen Dank für die schnelle Rückmeldung.

Ich hatte vor 1 Minute nochmal Kontakt, die Screenshots füge ich an, sind allerdings auf Deutsch.

Hoffe, das geht auch so.

Liebe Grüße

Dear niggo93,

Have you received at least one of the pending withdrawals from the casino yet?

Please let me know.

Dear niggo93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.