Dafabet Casino - Депозит игрока был задержан.

Hello Dafabet and casino Guru,

This is to bring your notice that i done deposit of an 32020 INR on 08/Feb/2025 and amount is successfully deducted from my bank account but not added Dafasports account.

I already shared payment successful screenshot and follow-up multiple times through an emails and calls but i am not getting proper resolution and they always says we are yet to secure the amount.

I understand that for withdrawals customers can wait as per given timeframe but for deposit how come it is taking this long as its already completed 10 days of time period and deposits are meant to be processed immediately when the customer transferred amount through instant deposit method.

I am attaching all payment proofs and follow up emails from last few days.

Please help me resolve my deposit issue.

Amount: 32020

Date: 08/02/2025

Dafabet transaction ID: 417117745

UTR reference: 934013603726

Attached all proofs, please help me asap.

Regards,

Bvreddy52

Dear Bvreddy52,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account and the transaction appears as 'failed', the only thing I would recommend is contacting your payment provider - bank. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hello Team,

the transaction is not failed from bank side and payment transaction is successfully completed and you can see the screenshot with Upi reference number too.

dafabet casino mentiones that failed in their platform but from bank side amount has been already deducted and transaction is successfully processed to dafabet payment team

I fully understand your frustration, Bvreddy52. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 10 days to allow a full month for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear Bvreddy52,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.