Dafabet Casino - Вывод средств игрока задерживается, а аккаунт не верифицируется.

Hi Respected Teams,

I have an Account Verification and my Withdrawals on pending issue with Dafabet Casino which i have been using since a long time now.

I requested for withdrawal around 14-15 times but all of them are still on Pending mode till now.

I was asked for Verification, I uploaded all the requested documents including My ID CARD Bank statement electricity Bill and Selfie with my ID card aswell but its now been more then 3 Weeks Almost 21 Days I have not got my withdrawals nor my account verified Yet.

This is a serious Delay and very serious concern as Dafabet is a reputated company worldwide and They cannot delay customers for more then 10 days but I have been delayed for more then 20 days till today.

I have contacted and tried contacting Live-Chat support of dafabet Everyday almost but it seems they dont have anything under their control to help me.

The Support team of dafabet keeps responding with messages like - I am sorry for any stress this delay has caused you.

Your experience matters to us,i deeply regret the inconvenience,

I followed up to our relevant team.

Then when they finally cannot help,They End the Chat.

The Support team are just kept as BOTS who everytime i contact them Respond back with these same messages to me.

Dear Allah786,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dafabet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past? 
• Have you accumulated your winnings with the help of a bonus?
• Is it possible to check the verification status of your account in your player profile? If you yes could you please take a screenshot with the status visible and share it with me? Post the screenshot here or send it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi Tomas,

* Yes, i have made lots of successful withdrawals from the dafabet casino in the past.

* No, I have not accumulated any winnings with the help of a bonus or any sort of offer at all.

* I have attached the verification status of my account in my player profile here for you to check.

Thank you very much, Allah786, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Allah786, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Dafabet Casino representative to join this conversation. 

Dear Dafabet Casino, could you please provide more information about this case? 

Looking forward to your reply.

Hello Katarina,

There's no player name under our database as given to Casinoguru. I will kindly ask the actual player name.

Thank you

Hi Dafabet casino,

thanks for your response,

i have lost all my money bcoz of your delayed and helpless service.

You only want customers to gamble and lose money,which is a BIG SCAM you people are doing with me.

thanks for SCAMMING and making me Gamble my money.

I am thankful to Dafabet casino and Casino Guru for the delayed response and scamming me by delaying my verifications and withdrawals.

I will publish this on Google on my blog about th DAFABET SCAM in INDIA.

Hello Allah786,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Allah786, 

I apologize for your negative experience.

Could you please confirm if I am understanding correctly that you no longer have any balance remaining in your Defabet casino account?

Dear Allah786,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.