Duelbits Casino - Вывод выигрыша игрока задерживается.

Dear Casino Guru,

I am writing to seek your assistance regarding a withdrawal issue I am facing with Duelbits Casino. Despite completing the verification process and providing all requested documents, my payout has yet to be processed.

I initiated the withdrawal and promptly submitted the required verification documents. Duelbits Casino’s platform indicates that I have successfully passed verification. However, I am still awaiting the release of my winnings, with no clear explanation for the delay.

Given these circumstances, I kindly request your help in resolving this matter and facilitating the prompt payment of my winnings.

Thank you for your time and assistance.

Dear yamalini,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear yamalini,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, dear Nick. Unfortunately, my withdrawal request has still not been approved, even though I have provided all the documents requested for identity verification.

Thank you yamalini for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello yamalini,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Duelbits Casino representative to join this conversation and participate in resolving this complaint.

Dear Duelbits Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.