ElonBet Casino - Вывод средств игрока задерживается.

I made withdrawal request on May 25. It's been over 3 days and I still do not receive my money! withdrawn from here several times before and it usually takes no more than an hour. support say they transferred my request to payment system. When I contact them again, they just give the same answer and ask me to wait.

Dear Syed1029,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

kyc on the account passed, when i make first withdrawal, sir

I received maney this time, now it took me a long time.

Thank you for bringing this issue to our attention.

We're informing you that this customer's withdrawal request has been successfully processed and he should have received the funds.

We understand that the delay you experienced was longer than our usual processing time. This was due to extended processing times by the payment method, which were unexpectedly affected by the recent natural disasters in Bangladesh.

We recommend selecting faster withdrawal methods in the future to avoid such delays - these methods pointed as 'fast'.

Dear Syed1029,

Have you received your withdrawal from the casino yet?

Yes, I receive my maney on bkash

thank you sir

Dear Syed1029,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru