EuroBets Casino - Вывод выигрыша игрока задерживается.

i chatted with Daniel who offered a bonus of 777% and 100 spins. I asked what the payout time frame was. He said with bitcoin it was instant. Also David Jackson’s emailed me that withdraws are instant with bitcoin. So I deposited $40. It was a 2 x the bonuse pulse deposit pay out. I hit the play through and my valence was around $1000. Connie advised it would be adjusted to $350 due to the max cash out. I agreed. She said pay out would be within 24 hours. I chatted back in and tried to see where the pay out was as it had not come to my bitcoin wallet. I was told i needed to wait another 24 hours but it will be paid out before then. I called back 24 hours and got the same wait 24 hours so I did. Now euro bets has blocked any contact with me. Won’t answer or text and customer service chat will not answer. I know they are there cause a buddy that uses the contacted them on chats. There is no help when I try. Every customer servise rep says that if I was to recall my bonus submission and use half of the bonus for a deposit to play again they would issue the rest of my bonuse to my bitcoin wallet now. No waiting. I told them no but the still try. If thy can try to bully me buy harassing and forcing me to deposit half my bonuse to get only half my bonuse sent to my bitcoin wallet that is not right. Saying will send you half you bonus now if you deposit the other half. I will attach their text saying this. I can not reach anyone there now.

Dear Tgreck,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

They have always chatted with me until I won. Now they won’t answer the help chat there phone or email. I know they recieve them. By buddy in on there site to and if he tried to chat they answer him right awayy.

Dear Tgreck,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No they have not paid out. Before all this I would recieve emails from Daniel and he would leave his contact number. If I played on Eurobets as soon as I logged on I would be contacted by their suport to review the updated bonuse available. Even was given a number of 9512995624 to get support faster. They even would up the bonuse amount. I deposited this time because Daniel gave me a large bonus. I asked him what the withdraw time frame for but coin was. Daniel said with bitcoin it is instant. I played on the bonuse. It was a deposit match bonus with a max cash out of bonus amount + deposit. Which the said was $350. I think it was more like )391 but I went with the $350 and submitted the withdraw. I didn’t see the withdraw after a few days and texted in and was told wait another 24 hours which I didn’t see the then nothing and calked in and the was told that if I deposit half my withdraw they would seen the rest of the with draw immediately. I said no I want the whole amount but wiukd deoisit again once received. This was Daniel, Caroline and olive who all said the same thing. Deposit half and will issue the refund. I said no to all. Since that day 12/31/2024 I try to contact them on the site through tech suport tge ignore me with out a repo xe. I use the number they gave which always had a fast responce but now no responce. I use Daniels personal number and no responce. I have tried every day to reach tgen and still no responce. I have emailed them over 6 times with no responce. No withdraw has been sent and no can’t act have I had after trying every day.

thank you for helping me.

I just waited 7 days. They promised several time in email and Tex the with draw was imidiate. Why am I waiting another 7 days. They will not answer me. There is no reason to wait 7 more days. I attached their emails and text saying it’s immediate .

Dear Tgreck,

Can you please clarify if your account is fully verified?

Additionally, please note that every withdrawal can take up to 14 days so can you advise since when exactly is the withdrawal pending?

Looking forward to hearing from you.

Regards,

Nick

I submitted the withdraw on 12/27/2024. 24 days would have been on 01/17/2025 it’s now been 16 days.

When I went to the Casio to find the date I submitted the withdraw david responded to cal 9512995624 and the would send my withdraw right then. I checked and it show the withdraw pending. So I text the number and was told it would’ve sent in 1 hour. I waited 90 minutes to give extra time. 1 hour and 30 minutes I texted back with no responce. 1 hour and 45 minute I got a reply that said I’m working on it please wait.

I do not believe they are working on it. They are just using this to make me believe they are. Maybe you'll have better luck. I included the text from tonight

Is there something we are waiting on. I wrote you back. You said if it had been 14 days and the withdraw is pending you would go get my withdraw. It was 16 days when I wrote you. I submitted the withdraw on 12/27/2024. And the withdraw is pending. As of today it will be 20 business days. When I text they have said one hour and will send withdraw. That didn’t happen. Then they say 24 hours and will get your withdraw that was 3 days ago. I know everyone there but I think it’s all one person. Connie, David, Daniel, Olive. Nothing is happening and they are very rude

can I expect your going to do something. ?

?????????

Thank you Tgreck for all the information provided so far. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Something happening with this

Hello Tgreck,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Eurobet.it Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Yeah me too. Good luck getting the to talk to you. They are over friendly and will make up a drop odor match bonuse for you so to deposit. But once you win the don’t answer. And if they do answer soon as they know it’s me they are gone. They say they have a help /finance office /main office number. 9512995624 which they did answer all the time until I won. Then nothing. But if you need to reach me. For questions fast fill free to text me at 8016808484. If you text.fist then I’ll answer. If I don’t recognize your number I won’t answer. But anything g you need.

Good morning all,

Eurobet.it is an Italian regulated brand with ADM license valid only in Italy. The brand accepts only Italian residents with Italian Codice Fiscale (like the US Social Security), so there is no way a player outside Italy and not holding an Italian document and Italian phone number (for the OTP) can signup on eurobet.it

In addition to this we do not have and do not accept any Crypto payment transaction for neither deposits or withdrawals.

Last but not least the user Player ID: Tfreck Player e-mail: Tmfreck@gmail.com does not exist in Eurobet.it database.

I believe there is a mistake with the brand the player is using and the casino in question may have a similar name and surely it is not regulated in EU or US.

In conclusion this complaint is not meant for Eurobet.it and therefore should be removed

Thanks

Eurobet.it Team

What are you talking about. This is Eurobets casino. It needs to be worked on.

Dear @Tgreck

This is not the same brand @Tgreck

https://www.eurobetscasino.com/ is not https://www.eurobet.it/ and you are commenting on https://www.eurobet.it/ which is only for ITALY

We are not related to this brand or their ownership as we do not operate in US we have only license for IT market.

You need to complain to the correct brand owner which is clearly not us

Thanks

Greetings all.

Dear Eurobet.it Casino,

I am sorry for this misunderstanding, and I will reject this complaint right away.

Dear Tgreck,

Please submit your complaint to the right casino, which is Eurobets Casino (https://casino.guru/eurobets-casino-review). We will assist you then.

Thank you all for your cooperation.

Respectfully,

Romi

Greetings all.

Dear Tgreck,

I have reopened your complaint, and I assigned it to the correct casino.

I would like to request the presence of a representative from the casino in this conversation.

Dear Eurobets Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Ok Romi. Thanks.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Romi

they out of the blue paid in full. Most likely due to your efforts. Thank you and sorry for the hassles

im going to be submitting a new complaint for Sunrise slots. $307.25

thanks again

Thank you, Tgreck, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru