321CryptoCasino — общее обсуждение

Good morning

Hope you are well

I have had issue with 321cryptocasino.com. I searched best crypto casino and find in your site 321cryptocasino with good reputation and except uk players. Well I registered account with them and deposits twice. I have put my uk address phone number etc.. everything was OK until yesterday, I couldn't login to my account which uk not allowed to login or registered. I have contacted customer service and explain everything but they are refusing to paying me my deposits back. They are not allowed uk customer for over months but in your website says they are except uk players. Can you please contact them or help me with my refund. My username Erhan88

Best Regards

Erhan Sucin

Hi, I'm sorry to hear that. Regarding the restricted countries - we always use the information that we find on the casino's website. We update our review every year, but it's highly possible that they updated their terms and conditions, but we didn't update the review since then. I can see the last update was done in December 2020.

Anyway, I suggest you to submit a complaint regarding this. You can do it here: https://casino.guru/complaints/create

Hi Daniel

Hope you are well

I already made official complaint regarding this.

Best Regards

Erhan Sucin

Alright, I hope we'll be able to help 🙂

Can't log in and I asked customer service if I have an account at the casino and they don't answer and it says you have to pay if you don't log in.

I'm not even sure if I have an account anymore.

Is the casino still open?

Man kann sich nicht einloggen, und ich habe den Kundendienst gefragt ob ich einen Account bei dem Casino habe, und der antwortet nicht, und es steht dass man da bezahlen muss wenn man sich nicht einloggt.

Ich bin mir gar nicht mehr sicher ob ich einen Account habe.

Ist das Casino noch offen?

The website works for me. You definitely don't have to pay anything if you don't log in to a casino. Do you still have some balance in the casino?

Hello, I think I registered...

But do I have to pay anything if I have registered but not logged in.

And never paid anything!

Do you know that?

Hallo, ich denke dass ich mich registriert habe...

Aber muss ich etwas bezahlen, wenn ich mich registriert habe, aber nicht eingeloggt bin.

Und nie etwas eingezahlt habe!

Weißt du das?

Hello there.

I wouldn't say you must deposit because you registered in the casino. Just make a note to make sure you will not create multiple accounts in the future when you're ready to deposit.🙏

If I miss the point, however, let me know.

I wanted to know if you have to pay anything if you don't log in.

Because it says: The dormant accounts have to pay something.

Ich wollte wissen ob man was bezahlen muss, wenn man sich nicht einloggt.

Weil da steht: Das ruhende Konten etwas bezahlen müssen.

Support doesn't answer and I'm not sure if I created an account.

Der Support antwortet nicht und ich weiß nicht mehr genau, ob ich einen Account angelegt habe.

Now I understand your concern!

So, it's about the warning, well it says: "This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months)."

Since you have not deposited in the casino yet, this rule does not apply to you, because there is NO active balance in your casino account. Don't worry.

This rule only concerns players with dormant accounts with an active balance.

Basically, to avoid that you should always stop playing in the casino when all has been withdrawn or lost to avoid fees. Is it better now? 🙂

To make sure, I would check your email box to find the confirmation email. Once it's there, saying something like "you are now registered or welcome" I'd say the process was completed.

If you're unsure, let me know.

I can't find an e-mail anymore, but my username is xMichaelx and I've tried logging in, but I can't log in with a new password either.

Ich finde keine E_Mail nicht mehr aber mein Nutzername ist xMichaelx und ich habe es probiert mich einzuloggen, aber auch mit einem neuen Passwort kann ich mich nicht mehr einloggen.

I certainly didn't deposit anything there, don't worry anymore

I am so thankful that you helped me.

Ich habe da sicherlich nichts eingezahlt, mache mir keine Sorgen mehr

Ich bin so dankbar, dass Sie mir geholfen haben.

Great, so there is nothing to be concerned about, I'd say. 🙂

Happy to help!

If you ever struggle again, come here and ask✨

Hello Radka! They have completely deleted my account, do I have to pay anything?

Hallo Radka! Die haben mein Konto komplett gelöscht, muss ich etwas bezahlen?

Hello there!

I guess the situation is still the same, isn't it? If you have never made a deposit and the account has been deleted, I wouldn't worry. 🙂

May I know what makes you so concerned? Maybe I can be more helpful after all.

No, I have never deposited anything at this casino!

Nein, ich habe Nie etwas in diesem Casino eingezahlt!

An inactive account is a player account where a player has not logged in or out for twelve consecutive months. If your Player Account is deemed inactive, 321CryptoCasino reserves the right to charge a monthly administration fee of 1000 uBTC or the equivalent in another currency (or the current balance of your Player Account, if lower), as long as the balance of your player account remains positive. You authorize 321CryptoCasino to debit this fee from your Player Account at the beginning of the month following the day your Player Account is deemed inactive and at the beginning of each subsequent month that your Player Account remains inactive. 321CryptoCasino will stop charging the fee when the account balance is zero or when the account is reactivated.

Ein inaktives Konto ist ein Spielerkonto, bei dem sich ein Spieler zwölf aufeinanderfolgende Monate lang nicht ein- oder ausgeloggt hat. Wenn Ihr Spielerkonto als inaktiv erachtet wird, behält sich 321CryptoCasino das Recht vor, eine monatliche Verwaltungsgebühr in Höhe von 1000 uBTC oder dem Gegenwert in einer anderen Währung (oder dem aktuellen Saldo Ihres Spielerkontos, falls dieser niedriger ist) zu erheben, solange der Saldo Ihres Spielerkontos positiv bleibt. Sie autorisieren 321CryptoCasino, diese Gebühr von Ihrem Spielerkonto zu Beginn des Monats abzubuchen, der auf den Tag folgt, an dem Ihr Spielerkonto als inaktiv erachtet wird, sowie zu Beginn jedes folgenden Monats, in dem Ihr Spielerkonto inaktiv bleibt. 321CryptoCasino wird die Abbuchung der Gebühr stoppen, wenn der Kontostand Null ist oder wenn das Konto reaktiviert wird.