Онлайн-Казино Vulkan Original — общее обсуждение

the casino has come up with a bunch of excuses not to pay the winnings and they think that they are the smartest .. when the money is transferred to the main account, then this is already won and wagered money that can be withdrawn...

It turns out that if the money was transferred from the bonus account to the main one, you can’t continue to play because you need to display what kind of stupidity in general to say this, the manager told me if I played them back and they moved to the main balance, sorry for the mistakes, I wrote under my nerves and in a hurry

The situation is as follows: activated a 300% bonus with deposits of 250 UAH bonus conditions maximum withdrawal x 15 from the deposit wagered wager And I got 3,750 from the bonus balance, since everything else that was more was cancelled. Then I had the choice to put on the withdrawal or continue to play because there was no money on the card, I put some amount on the withdrawal And left a little on the balance to play, and I also had about 200 more free spins from different races After the money switched to the main balance, I continue to play And rose to 11,000 UAH, what I put on the withdrawal While the money is on the bonus account, this is the money of the casino, when the money is transferred to the main account, this is already my money with which I can do whatever I want I bet on withdrawal in installments of 11,000 UAH, and I was withdrawn only 3,750. Firstly, there was a win of this money from races, this is the second time the money was already canceled before it was transferred to the main balance when I finished wagering Wager. And why did my money cancel twice the first time when they switched from bonus to main

And the second time the financial department manually canceled the money that was on the main balance, or rather, I did not receive 7250gr

So I do not advise anyone to play, you will win a serious amount, no one will pay

Hi, I'm not sure if I 100% understand the situation, but I'd like to ask - when you originally won 3750, you say you withdrew some amount and left a little on the balance to play...

Did you actually complete this withdrawal before you won 11,000 or did you cancel the withdrawal (or was that initial withdrawal still pending) and you tried to withdraw 11,000 instead?

look when I have a minimum deposit of 250 UAH with a bonus of 300% = 1000 UAH to the bonus balance ... only a maximum of 3750 can go to the main balance, since the amount of winnings depends on the deposit 250x15 = 3750 (20k must be wagered) when the money was transferred from the bonus to the main account, but exactly 3750 was transferred, I continued to play, since I already received the maximum amount on my main account, I still have the choice to play or withdraw to sleep, I didn’t want to, but they withdraw for a long time, then I put something on the withdrawal and continued to play, I lost what I left canceled the withdrawal, left a little and went on to play, began to win and put small amounts on the withdrawal at this moment, not one application has been withdrawn yet

Hello,

I believe that the problem could be the maximal withdrawal limit. 

When you're saying that "only a maximum of 3750 can go to the main balance" it should be said that you were supposed to withdraw this amount as the maximal withdrawal limit you reached with the bonus funds. Because when you do the rest of the bonus funds will be voided because you can only withdraw the maximal limit - 3750 in this case, the bonus ends. From now on you play with the real balance only. 

If you don't withdraw this amount of 3750 and keep playing, all the bonus conditions are still valid.

If you lose the whole balance, the bonus ends but if you continue winning the maximal withdrawal limit still applies. That's why Daniel is concerned about the withdrawal.

The bonus ends when your balance gets to zero or with a successful withdrawal. 

I suppose that since you didn't complete the withdrawal, the maximum withdrawal limit from the bonus was still applied to all of your future winnings so you still aren't able to withdraw more than 3750.