Betinia Casino — общее обсуждение

They are scammers

Oh, just found this post.

Even though I just replied to you elsewhere, this is a more appropriate place.

Thus, allow to paste my reply here:

There is a huge difference between complaining here on the forum and ignoring serious complaints we intended to investigate in order to find any irregularities you are probably mentioning now.

You seem quite concerned about that, Thus, I ask you to address your closed complaint again.

I'm quite convinced you probably overlooked this:

"Regrettably, we have not received the ruling of the alternative dispute service from the player. Despite acknowledging that our last interaction occurred some time ago, we aimed to appropriately revise the complaint's status and classification based on the elapsed time. Regrettably, without the player's input, this becomes impossible, leading us to close the case as "rejected." 

The player is welcome to reach out in the future, should they wish to reopen this complaint. We can appropriately reclassify it upon submission of substantiating evidence of the Authority's (ARN) verdict. Until then, we appreciate your understanding."

But don't worry, you can reopen the case at any time by choosing "reopen".

I can assure you there is nothing we aim to hide, and your complaint is fully available right here.

🙏

So they have locked all my withdrawals until I am verified

Sent in everything they needed 1 week ago but nothing happens. I have a balance of SEK 5912 that I want to withdraw

De har alltså låst alla mina uttag tills jag verifieras

Skickade in allt de behövde för 1 vecka sen men inget händer .har saldo på 5912 kronor som jag vill få ut

Hello, you wouldn't have been able to withdraw the money during this process anyway, so it's not really that important that they blocked your withdrawals. 

I suppose once you pass KYC successfully, then that will change. 

But when you sent the documents, did you manage to find out if any were approved or rejected or not at all? We give casinos 14 days to verify a player and I see that you have been waiting for a week, so if nothing happens in this week, then you can file a complaint and we will try to help you. 

What do you say?