Онлайн-Казино Campeonbet — общее обсуждение

I can't withdraw my profit. It is so easy to win and so impossible to withdraw. But I will not give up.

Winner of the month without money. How ironic

No puedo retirar mi ganancia. Es tan fácil ganar y tan imposible retirar. Pero no desistiré.

Ganadora del mes sin dinero. Que ironia

Helo ECantu,

it sounds like a sad irony, but even so, if you have not done anything wrong, we could be able to help or investigate at least.

Just keep in mind that KYC is essential and must be fully completed so your withdrawal can be authorized and proceed. Try to cooperate and provide every document you can - this is the easiest way.

I would also like to point out that this casino is not among the fairest, so I hope they will approach KYC as a verification, not as an opportunity to find a reason to close your account.

Is there any particular document you can't provide?

Hello Radka

Good day

Campeonbet has all the documentation

do you need it by this means? If so, I'll send you everything.

Hola Radka

Buen dia

Campeonbet tiene toda la documentación

¿la necesitas por este medio? Si es así te mando todo

In fact KYC was complete. The problems arose in the attempt of the first retreat. I don't want my account to be closed, I will do what is necessary to get my money back because it doesn't seem fair to me that depositing is immediate and an endless list of conditions (all given) to withdraw. Thanks for your help. Do not hesitate to ask me for information

De hecho KYC estaba completa. Los problemas surgieron en el intento del primer retiro. No quiero que cierren mi cuenta, haré lo necesario para recuperar mi dinero porque no se me hace Justo que para depositar sea inmediato y una interminable lista de condiciones (todas dadas) para retirar. Gracias por su ayuda. No dudes en pedirme información

I just entered and they rejected my withdrawal but they no longer sent notification to my email.

I did it again

I hope they allow it

Acabo de entrar y rechazaron mi retiro pero ya no mandaron notificación a mi correo.

Lo hice de nuevo

Espero que lo autoricen

Me again, hand over all Radka. In the end they wanted a statement of my cell phone with my name, I explained in detail that the registered phone has the bill in my husband's name, but in the address it is perfectly clear that it coincides with the address of my ID, I sent them proof of that the name on the bill is my husband. But nothing. I bought a new cell phone in my name and I already have it, but now that number cannot be because it is not registered from the beginning and they cannot make changes. As I mentioned before, my account was already verified, KYC was verified, proceed to withdraw it, the email said, but when I did it was when they started to put obstacles. I don't know if you as intermediaries need me to send you the information as well. Today I no longer received mail from them, I only saw that they had canceled my withdrawal. I requested it again.

On June 9 I received this

Dear Emilia,

We would like to inform you that your account was verified as of today.

Additionally, compared to the screenshot you sent us the withdrawal method you wish to choose can only be the same to the payment method you chose to make your deposit as per our AML policies, in that regard, you have to request withdrawal via you card where you made your deposit with.

Do not hesitate to contact us in case you need any further help. Have a good day.

That's when I canceled the withdrawal and made it through a bank transfer, and that's where the whole problem started.

If you have a place to send you the documents privately, by inbox or mail I will send them to you.

I thank you in advance and I hope you can help me solve this.

Otra vez yo, entregue todo Radka. A final querían un estado de cuenta de mi celular con mi nombre, les explique detalladamente que el telefono registrado tiene la factura a nombre de mi esposo, pero en la dirección se ve perfectamente que coincide con la dirección de mi ID, les mande comprobante de que el nombre de la factura es mi esposo. Pero nada. Compré un nuevo celular a mi nombre y ya lo tengo, pero ahora ese numero no puede ser porque no esta registrado desde el inicio y ellos no pueden hacer cambios. Como te mencione antes, mi cuenta ya estaba verificada, KYC fue verificada, proceda a su retiro, decía el correo, pero cuando lo hice fue cuando empezaron a poner trabas. No sé si ustedes como intermediarios necesiten que yo les mande tambien la información. Hoy ya no recibí correo por parte de ellos, solo vi que hab´´ian cancelado mi retiro. Volvi a solicitarlo.

El 9 de junio recibi esto

Dear Emilia,

We would like to inform you that your account was verified as of today.

Additionally, compared to the screenshot you sent us the withdrawal method you wish to choose can only be the same to the payment method you chose to make your deposit as per our AML policies, in that regard, you have to request withdrawal via you card where you made your deposit with.

Do not hesitate to contact us in case you need any further help. Have a good day.

Fue cuando cancelé el retiro y lo hice por medio de una transferencia bancaria, y ahí empezó todo el problema.

Si tienes un lugar donde mandarte los documentos en forma privada, por inbox o correo te los hago llegar.

Te agradezco de antemano y confío que puedan ayudarme a solucionar esto.

Hello,

to me, it seems that you are just repeating the same mistake by choosing the incorrect withdrawal option. For some reason, the casino is not willing to verify a different withdrawal method in this case.

Please place a new withdrawal and chose the card as your preferred payment option as the casino suggested to you.

It should work.

Please let me know if this solved your problem.

Hello

no card option

Today I received this:

Dear Emily,

We would like to apologize for this process and how long it took.

We would like to inform you that there is no need to change the phone number on your account as you have provided us with the necessary documents and more than that.

The phone number can remain as it is on your account and your withdrawal should proceed as normal at this time as the relevant documents related to your phone are verified as you already know.

We kindly ask you to be patient once again until the withdrawal is processed in our system within the next three business days.

We thank you for following the verification process as instructed.

Do not hesitate to contact us in case you need further assistance. You have a good day.

Technical support team

Hola

No hay opción de tarjeta

Hoy recibí esto:

Querida Emilia,

Nos gustaría disculparnos por este proceso y por lo largo que fue.

Nos gustaría informarle de que no es necesario cambiar el número de teléfono en su cuenta, ya que nos ha proporcionado los documentos necesarios y más que eso.

El número de teléfono puede permanecer como está en su cuenta y su retiro debe proceder con normalidad en este momento, ya que los documentos relevantes relacionados con su teléfono se verifican como ya sabe.

Le pedimos amablemente que tenga paciencia una vez más hasta que la retirada se procese en nuestro sistema en los próximos tres días hábiles.

Le damos las gracias por seguir el proceso de verificación según las instrucciones.

No dude en ponerse en contacto con nosotros en caso de que necesite más ayuda. Que tengas un buen día.

Equipo de soporte técnico

Sounds promising let’s hope all goes smoothly from now on

I hope I keep you informed

Ojalá yo los mantengo informados

Hello, waiting eagerly for your final confirmation. 🙂

I think it should be alright now.

My withdrawal is pending withdrawal status. I hope it is authorized and credited to my account.

I inform you 🙏

Está mi retiro es estatus de retiro pendiente. Espero sea autorizado y acreditado en mi cuenta.

Yo les informo 🙏

Is it still in pending status?

I would not say it has been already processed. 🙁

I made the withdrawal on the 20th and they sent mail on the 21st

still pending

I'm going to send you an email

Hice el retiro el día 20 y ellos mandaron correo el 21

sigue en estado pendiente

les voy a mandar correo

Hello,

If the withdrawal is still in pending status, you should ask the casino again, I'd say.

According to the email you shared, the withdrawal should get processed in the next 3 business days. I believe today is the third day, right?

I already sent it Radka

Tonight is the 3 days

I hope it stays

For now, it's still pending withdrawal.

Ya lo mandé Radka

Esta noche son los 3 días

Espero que ya quede

Por lo pronto sigue como retiro pendiente

I think that the reason may be that you completed the verification process just recently. Please be patient and allow the casino some time.

yes i am patient

The thing here is that since June 9 it is verified

and the payments department is kind of oblivious to what happens with my cell phone bill

That's why I insist that you check it

the casino tells me to wait

hopefully this time if they authorize my withdrawal

thanks for being on the lookout

Si soy paciente

La cosa aquí es que desde el 9 de junio está verificada

y el departamento de pagos como que está ajeno a lo qué pasa con la factura de mi celular

por eso les hago hincapié en que lo chequen

el casino me dice que espere

ojalá esta vez si autoricen mi retiro

gracias por estar al pendiente

Hello ECantu,

I read your complaint and I noticed that there was some phone-related issue, but I could not figure out why you had to purchase a new cell phone.

Anyway, let's see what we find out.