Gg.bet необоснованная блокировка моего аккаунта

Hello I'm coming up with a problem with the site gg.bet today I was still bet everything was fine then I wanted to withdraw my money I had to wait 24h to three days. After about an hour I wanted to bet again but my account was already blocked and the 60s on it were gone. 1. I didn't play over 2 accounts.

2. I did not use any bonuses.

3. I did not break any rules gg.bet 4. I was familiar with the rules of this e-casino I could ask for advice on how to proceed on the account I had 60-70e

Dobrý den přicházím s problémem se stránkou gg.bet dneska jsem ještě v pohodě vsázel vše bylo v pohodě potom jsem si chtěl vybrat mé peníze měl jsem počkat 24h až tři dny. Asi po hodině jsem chtěl zase vsadit ale už byl můj účet zablokovaný a 60e na něm pryč. 1. Nehrál jsem přes 2 účty.

2. Nevyužíval jsem žádné bonusy.

3. Neporušil jsem žádné pravidla gg.bet 4. Byl jsem seznámen s pravidly tohohle elektronického kasina mohl bych poprosit o radu jak dále pokračovat na účtu jsem měl 60-70e

Good day,

I have the impression that your account is being suspended due to account / payment method verification. This is a fairly common practice, but you should be notified of such account suspensions. Is this your first choice at this casino, please?

Be sure to check your inbox, go through spam, trash, and promotions. You may find a challenge or information about the situation. If not, please try live chat and let us know.

Dobrý den,

mám dojem, že Váš účet je zablokovám z důvodu ověření účtu/platební metody. Je to poměrně běžná praxe, nicméně by jste měl být o takovém zablokování účtu informován. Je to Váš první výběr z tohoto kasína, prosím?

Určitě se podívejte do své emailové schránky, projděte i spam, koš, i promotions. Možná najdete výzvu či informaci o situaci. Pokud ne, zkuste prosím live chat a dejte nám vědět.

the reason for blocking my account is that I played over 2 accounts on the same device but that's not the case and my brother bet on the same device is there any way to return it? I would like to at least see my 60 euros. but I have one question about withdrawing money I asked before my account was blocked so if they send me my money to my bank account

I attach a photo

Hello there.

I see the problem now. 

Frankly, most online casinos apply the multi-account rule in hand with the rule about players from the same household.

Please keep in mind that you are mostly allowed only one account per person AND you should consult with the casino whether your brother or a member of your household (meaning with the same address, the very same IP address) can play in the casino. 

It may sound rather silly these days, but the point is to avoid bonus abuse, the downside is, however, such rules may negatively affect regular players. Just imagine, that you create 5 accounts, and take 4 no deposit bonuses for the first 4 accounts created. At this point, you gain an advantage because you have 4 chances to win from no deposit bonus you are allowed to accept only once.

Furthermore, you both used the same device and I can understand that this is a very strong argument for the casino now. Never do that again, please.

yes he will never do it again do you think that the money I had there can still send me to my bank account would still be a solution if I did not use bonus codes?

Honestly, I don't think so.

You violated the terms and conditions hence the winnings are voided.

Just to make sure, have you both taken any no deposit or deposit bonus per each account?

Yes, there was a deposit on both accounts

Ano na obouch účtech byl vklad

But I only used the bonuses on one of the accounts

Ale bonusy jsem využil jen na jednom z účtů

If you did not use any bonus in that first account, you did not gain any advantage. If you did not lose the deposit, it would be solid if the deposit was returned. However, I repeat that it was you (and your brother) who broke the rules, so if you are in contact with the casino, try to suggest it to them this way.

Pokud jsi na tom prvním účtu nepoužil žádný bonus, nezískal jsi tedy žádnou výhodu. Pokud jsi vklad neprohrál, bylo by solidní pokud by byl vklad vrácen. Nicméně opakuji, že předně jsi to byl Ty (a bratr), kdo porušil pravidla, takže pokud jsi s kasínem v kontaktu, zkus jim to takto navrhnout.