проблема с казино

Hello, I have a problem with the Vulcan Vegas casino, I won a large amount of money, but instead of paying me the winnings, they blocked me what to do

Dzień dobry mam problem z kasynem Vulcan Vegas wygrałem sporą sumę pieniędzy lecz oni zamiast wypłacić mi wygraną zablokowali mnie co robić

Hello,

there must be some reason behind it. Vulkan Vegas is a good casino, so I presume that there is some verification running now.

Have you already passed the KYC (know your customer) verification?

More importantly, what statement did you get from the casino, please?

They wrote to me that I broke the rules and that's why they blocked me

Napisali mi że niby złamałem regulamin i dlatego mnie zablokowali

I note that on Sunday I ordered a withdrawal of a smaller amount and I received it normally, and when I ordered a withdrawal of a larger amount, I was blocked

Zaznaczam że w niedzielę zleciłem wypłatę mniejszej kwoty i otrzymałem normalnie a gdy zleciłem wypłatę większej kwoty to zostałem zablokowany

Well, if you broke the rules, normally, your account may be blocked and associated winnings voided. I do not know the details so you should ask the casino to explain this situation to you if you're not sure what's wrong.

What rule have you violated, please?