SlotHunter Casino — общее обсуждение

bad customer service and long wait for payment

schlechter kundenservice und ewiges warten auf auszahlung

Hello,

would you mind telling us what is so wrong specifically, please? To me, it seems that you can't pass the verification, but for what reason? Are your documents out of date or maybe in the wrong format?

Did the casino inform you about what is wrong with these documents?

First of all, it took hours and attempts until they even verified me. Simply arbitrarily and repeatedly demanding documents even though I had already uploaded them!

Then it said you are now verified and the money is on its way to be processed only to be canceled again.

now I should change the BIC again, which is probably wrong, which is not true!

So, now I entered the BIC in letter form and requested a payout again and I was assured by customer support that it should work now...

I remain curious, because this has already been announced to me as incorrect and if the men or women would simply look at how I paid in and transfer it back, there would be no problems...

First of all thanks for your help

I am now awaiting further steps from the casino

Regards, Lars

erstmal hat es stunden und versuche gedauert bis sie mich überhaupt verifiziert haben.einfach willkürlich und immer wiederholt fordernd dokumente gefordert obwohl ich diese schon geuploadet hatte!

dann hiess es,sie sind nun verifiziert und das geld ist auf dem weg zur bearbeitung nur um dann wieder zu stornieren.

jetzt sollte ich doch nochmal den BIC ändern der wohl falsch sei was nicht stimmt!

so,nun habe ich den BIC in Buchstabenform eingegeben und nochmal ein Auszahlung beantragt und mir wurde zugesichert vom Kundensupport das es nun klappen sollte...

Ich bleibe gespannt,denn dieser wurde mir auch schon als falsch angesagt und würden die Herren oder Damen einfach schauen wie ich eingezahlt habe und darauf zurücküberweisen würde es keine Probleme geben...

Danke erstmal für Ihre Hilfe

Ich warte nun auf weitere Schritte vom Casino

Gruß,Lars

Thank you it was done and I received the money!

the error was probably on my side, even if the support wasn't exactly helpful 😉

Danke Ihnen es hat sich erledigt und ich habe das Geld erhalten!

der Fehler lag wohl doch auf meiner Seite auch wenn der Support nicht gerade Hilfsbereit war😉

Hello,

Thank you for the update. I'm happy that managed to pass this issue in the end. 👍

A was about to ask how are faring 😀. Let's hope that the quality of the support will increase, we believe that helpful and kind support is a must for good casinos.

Hello, I won an amount of 1750€. I have done all verifications and uploaded successfully. Everything has been approved and everything this site has requested has been uploaded and as I said already verified. My payout is still rejected every time and I am always held back in customer support. I have all the screenshots from the chat histories. The last person in customer service told me that my documents have now been accepted and that I can make a withdrawal to my bank account. But nothing happens. I need urgent help

Hallo ich habe einen Betrag von 1750€ gewonnen. Ich habe aller Verifizierungen gemacht und erfolgreich hochgeladen. Alles wurde genehmigt und alles was diese Seite verlangt hat wurde hochgeladen und wie gesagt schon verifiziert. Meine Auszahlung wird jedes Mal trotzdem abgelehnt und im kundensupport werde ich immer hin gehalten. Ich habe alle Screenshots von den Chat Verläufen. Die letzte Person im Kundenservice hat mir gesagt das meine Dokumente jetzt akzeptiert wurden und ich eine Auszahlung durchführen kann auf mein Bank Konto. Aber es tut sich nichts. Ich brauche dringend Hilfe

I'm sorry to say that, but you won't most likely get urgent help.

We allow all casinos 14 full days to take care of the player's KYC and withdrawal untill we step in. 🙁

Allow me a question: Have you tried to opt for a different payment option? I would certainly try that.

Registered my account and used the bonuscode for second deposit. In finnish language it didn’t mention in any bonusterms that its for first deposit only. 

So I contacted support whats up why didn’t I recieve the bonusmoney. They put me wait for 30 minutes in chat until someone came to say that its for first deposit only. Well it didn’t mention anything at my language in terms that its for first deposit only, it only told that apply and deposit to get this bonus. 

To be honest, this could happen, and a lot of casinos mention in their rules that the English version of terms is superior to the other versions. Meaning only the English version applies. 🙁

Do you think you can find something like that?

In my opinion, it is quite a bad user experience, and the casino should set its platform accordingly to avoid similar issues. For example, upon adding the bonus code, a pop-up window notices the code's meant for first deposit only, which would be great.

I think that sites should not use different languages at all if the information shown isn’t correctly told. For sure there should have been some sort of warning which tells that you are not eligible anymore for bonus terms.

In my opinion, the method in question is not in accordance with the law but misleading. In addition, when I asked afterwards if it was possible to retroactively get a bonus for the bonus of the second deposit, it didn't work. They delayed and instead offered 25x 0.1€ compensation, which I didn't even accept. Ridiculous buXXXhit from slothunter and the level of customer service was as if there were 15-year-olds working there. It felt like they were intentionally annoying the paying customer and taking up his time.

The English translation is, as I say, nearly always the "only one correct." As you can see, the ending was not very pleasant, so I hope you will use this knowledge to avoid possible problems in the future.

It's better to be prepared. Since it is natural to follow the law, you might believe that it would be helpful, but did your opinion really help you in this case? No, because of the casino rules.

It is awful to hear that the support is not performing its duties effectively; according to what you just stated, one should be well-prepared when the problem comes. Thank you very much for your observation and for the chance to address this uncommon "trap" that others may eventually fall into.

You probably do not intend to play there any longer, do not you?