Voltslot Casino — общее обсуждение

Regarding this complaint

https://casinoguru-en.com/voltslot-casino-player-is-struggling-to-verify-his

It might help the duped player to complain at AskGamblers as there the casino does look to be more responsive then here.

@Frankie66

This is the very last casino, never deposit money, I regret it, after my deposit, my account was blocked, nobody gives me a reason, nobody cares. They rip people off, block after deposit and live chat says you should be patient, first come first served. I can't do that, I'm so angry, these are criminals at the highest level.

Das ist das allerletzte casino niemals Geld einzahlen ich bereue es ,nach meiner einzahlung wurde mein account gesperrt ,keiner nennt mir einen grund keiner kümmert sich darum. Sie zocken die leute ab ,sperren nach einzahlung und live Chat sagt man soll Geduld haben wer zuerst kommt malt zuerst. Das geht nicht ich bin so sauer das sind Verbrecher auf höchsten Niveau.

Hello there!

Can't explain what caused the issue, hence it's good you already submitted the complaint. For now, I would suggest answering the questions given, so Tomas can work on some progress.

Can you do that, please? If so, access the complaint right here.

my account is blocked without any reason.

every time I get the same answer from them.

this is for 4 weeks now I got a amount of €5000 on my account

this is what I get back every time

Dear Matthew ,

Hope you are doing well!

Your request has been already transferred to our responsible department and is being processed now, please be so kind to wait for a while. As soon as we have any updates, we will contact you via email.

Thank you for understanding!

Feel free to contact us if you have any further questions or need assistance.

Which casino is it? Was your account verified?

Voltslot yes it was verified they said it’s because of

Your account is currently undergoing an additional verification process regarding the recent deposits made. We cannot tell for sure how often can this happen. We understand that this may require some patience on your part, and we genuinely appreciate your understanding and cooperation during this time.

We would like to inform you that your case has already been transferred to our responsible department and is being processed now, please be so kind as to wait for a while.

Hey. I've moved your posts under the casino you're writing about. I'm sorry to see the situation you're going through at the moment and especially seeing that the casino keeps giving the same answer over and over again and nothing relevant. 

However, I see that in your second post you wrote that your account is undergoing additional verification because of your deposit. Did the casino ask for any documents ? 

Anyway, you have a complaint with us, so our team will try to help you as best as we can. We'll see where it goes from here. For now, unfortunately, we'll have to be patient. 

Oke thank you

Voltslot is not replying on e-mails.

Hi, what should the casino email you about ? Is there a specific problem you are trying to solve here ?

I registered at the above casino without any problems. I made 3 deposits and when I won some money I requested a withdrawal.

I sent all my documents and did identification.

Suddenly they blocked my account with the excuse that there was a casino in their group that I had been blocked from in the past.

So if I didn't win and continued to deposit, there wouldn't be a problem.

Attention!!!!

Εκανα εγγραφη στο παραπανω καζινο χωρις κανενα προβλημα. Εκανα 3 καταθεσεις και οταν κερδισα καποια χρηματα ζήτησα αναληψη.

Εστειλα ολα τα εγγραφα μου και εκανα ταυτοποιηση.

Ξαφνικα μου μπλοκαρανε τον λογ/σμο μου με τη δικαιολογια οτι στον ομιλο τους υπηρχε ενα καζινο που ειχα αποκλειστει στο παρελθον .

Δηλαδή αν δεν κερδιζα και συνεχιζα να καταθετω δε θα υπηρχε προβλημα.

Προσοχή!!!!

And did they pay you any money, though?

I believe that our complaint team could be of some help if not. Surely let us know.