Woopwin Casino — общее обсуждение

Hello,

I'm hoping I can get some help here.

I have been playing on woopwin for some time and never had any issues.

I got lucky, and made 4 cashouts in 2 weeks. The first of those for amount €400 never reached my bank account.

The withdrawal was processed on 8/4/22.

After a week, I contacted woopwin to report missing cashout. I was told to wait 5 working days. I did this and contacted them again. They requested transaction date,ID and amount and copy of my bank statement from 8/4/22 till 22/4/22. I provided them and heard nothing.

I have just today been in contact with woopwin again, I've been told, I have to wait 11 working days. I was also told by chat agent that she couldn't do anything and then I was disconnected from the chat.

Not sure what I should next..

Any advice/help would be much appreciated

Hello,

sorry to hear about your issue.

I checked unresolved complaints and found that this casino does not cooperate with our complaint team hence some players were not paid. Sadly those complaints are the fresh ones so I reckon that even if you submit your complaint too we will only be waiting if they cooperate or not.

https://casino.guru/complaints/unresolved

Frankly, this is not a decent casino:

I play myself or rather I played at Woopwin. I have a mega complaint against the running but it will fizzle out anyway. I was online and saw my money bets coming off. With a profit of 2000 €, there was suddenly nothing to see because a message came up saying I was inactive! Yes and I was supposedly offline.. Despite being online.!!! It's also hilarious that nothing can be proven. Customer service and the so-called license holder are not willing to clarify and are not aware of any fault

Ich selber spiele oder besser gesagt habe ich grspielt bei Woopwin. Eine mega Beschwerde habe ich gegen die laufen aber es wird eh im Sande verlaufen. Ich war online und sah wie von meinem Geld die Einsatzwetten abgingen. Bei einem Gewinn von 2000 € war aber plötzlich nichts mehr zu sehen da ein hinweis kam ich sei inaktiv! Ja und ich war angeblich offline.. Trotz online.!!! Urkomisch auch das nichts nachweislich vorzulegen geht. Kundenservice und sogrnannter lizenzinhaber geben sich nicht Klärung bereit und sind keiner Schuld bewusst

I'm sorry, but it is always quite hard to prove that something like that happened to the player. I'd say that only the game provider can help in this case.

I did not read your complaint in full, still have you contacted the game provider, please?

I contacted woopwin first. Then I contacted the license operator, i.e. the game provider, in writing. But no reply has come from there. No matter how I twist and turn it, I keep seeing the picture in front of my eyes. How I play and win with my bet €735 (2000) and suddenly the win is gone again and I only have my starting balance. And then they want to tell me I was logged out for no apparent reason.

Ich habe woopwin zu erst kontaktiert. Dann habe ich den Lizenz betreiber sprich Spielanbieter schriflich kontaktiert. Doch von dort kam bis heute keinerlei Antwort. Egal, wie ich es drehe und wende, immer wieder sehe ich das bild vor augen . Wie ich mit meinem Geldeinsazz 735 € spiele ind gewinne (2000) und plötzlich der Gewinn wiedrweg idt und ich nur meinen anfangsbestand habe. Und dann will man mir sagen ich war abgemeldet ohne erkennbaren Grund.

Hello,

well, you should pay attention to the complaint, your cooperation is required, kindly check it out here.

Honestly, I can't imagine how would you prove that it happened. 🙁

Sadly when there's no proof, there's no help...

Good day,

I would need some tip/advice

Since January 9th, 2024 there have been 815 euros in my account to be paid out via bank transfer

As of today, January 19, 2024, no payment has been made.

The chat constantly "puts you off" - all promised dates for the final exam have passed. Emails to customer support have not even been responded to.

What else can you do?

Would it be a solution to cancel the payout and re-enter it or is that nonsense?

Thanks for your help

VG

Tamino1

Guten Tag,

ich wuerde einen Tipp/Rat benötigen

Seit 09.01.24 stehen in meinem Account 815 Euro zur Auszahlung per Banküberweisung

Bis heute 19.01.24 wurde keine Auszahlung veranlasst .

Vom Chat wird man dauerhaft "vertröstet" alle versprochenen Termine zur finalen Prüfung sind verstrichen. Auf Mails an den Kundensupport wurde bisher nicht einmal reagiert.

Was kann man noch tun ?

Waere es eine Lösung die Auszahlung zu stornieren und neu ein zu geben oder ist das Quatsch ?

Danke fuer Hilfe

VG

Tamino1

Well, now that you have submitted the complaint, I'd say you already know there is a time limit we need to follow before we intervene.

And no, I would not cancel the withdrawal if I were you. Actually, I would ask the casino for some time frame or perhaps the transaction code once the casino says it was carried out. 🤔

Betoriginal became Woopwin, first shocked, then excited. The huge advantage is the use of a VIP manager... I received full support with verification, withdrawals, and with every question. When I think about how difficult it was at times with Bet and how easy it is with a direct contact person... amazing. I'm excited, 100% recommendation.

Aus Betoriginal wurde Woopwin, erst geschockt, dann begeistert. Der riesen Vorteil ist der Einsatz eines VIP Managers .. ich bekam volle Unterstützung bei der Verifizierung, der Auszahlung, bei jeder Frage. Wenn ich mir überlege, wie mühselig es teilweise bei Bet war und wie einfach es mit einem direkten Ansprechpartner ist .. Wahnsinn. Ich bin begeistert, 100% Empfehlung.

Sounds really good!

How about awarding the casino with such an amazing user review? Like you did with Hellspin, for example?

Looking forward to any other details you'll be willing to share!

Hi Radka, this was supposed to be my review - did I make a mistake?

It is true that Woopwin is currently the best casino I know of since opening and still offers the best service via the VIP button. Please post my review online, I am a serious player and I am happy to be able to share my opinion with other people.

Thanks and greetings Ulf

Hallo Radka, das sollte meine Bewertung sein - habe ich einen Fehler gemacht?

Es ist wirklich so, dass sich Woopwin für mich derzeit von den mir bekannten Casinos nach der Eröffnung einen tollen Service anbietet, weiterhin unverändert gut über den VIP Button. Bitte stelle meine Bewertung online, ich bin ein seriöser Spieler und ich freue mich, anderen Menschen meine Meinung mitteilen zu können.

Danke und Gruß Ulf

to Hellspin - unfortunately the games Rise of Olympus or Legacy of Dead are no longer playable there, I am no longer active there, because those are my favorite games

zu Hellspin - leider sind dort die Spiele Rise of Olympus oder Legacy of Dead nicht mehr zu spielen, da bin ich nicht mehr aktiv, denn das sind meine Lieblingsspiele

Hey. It is no problem at all. We always like to read this kind of information on our forum as well.

Just follow this link, please, and you can submit your user review there.😉

Woopwin and betoriginal became one, I have played with both before and now of course only play with woopwin casino. I have never had any problems with woopwin, super fast deposits and withdrawals, payouts between 1-3 days. Mhhh.... Yes, now I have a payout of €10,000 (5x2000€), the highest so far (previously it was around €500-1000), but nothing has happened for 3 days.... I hope the trust and positive opinion stays and they don't abuse it and pay it out. Otherwise I have had no problems with other Starscream.ltd providers and have paid out.

Fingers crossed.

Woopwin und betoriginal wurden eins, habe vorher bei beiden gespielt und klar jetzt nur noch auf woopwin casino. Habe bzw hatte auch nie Probleme mit woopwin, super schnelle Ein und Auszahlung, Auszahlung zwischen 1-3 Tagen. Mhhh.... Ja, jetzt habe ich eine Auszahlung von 10.000€ (5x2000€) das höchste bis jetzt (sonst waren es ca 500-1000), aber seid 3 Tagen tut sich nichts.... Ich hoffe das Vertrauen und die positive Meinung bleibt und die Mißbrauchen es nicht und zahlen dies aus. Sonst hatte ich auf anderen Starscream.ltd Anbietern auch keine Probleme und habe ausgezahlt.

Daumen drücken.

I'm glad you have words of praise. I also hope that you will receive the money without any problems, but if something is found in advance, definitely let us know and we will try to help if possible.

But if you were receiving money before then I wouldn't see any problem. Did you play with a bonus or just real money? 🙂

Hey hey jaro ,

I have great news, my withdrawals have been approved , they paid me the full €10,000 (5x2000€) . After 5 days without any problems or complications.

I never would have expected this and I am extremely excited, happy and full of joy as this is the first time I have received such a large sum.

Thank you anyway for helping me if there had been any problems.

Best regards and thanks

Jerome

Hey hey jaro,

Ich habe super Neuigkeiten, meine Auszahlungen wurden genehmigt, sie haben mir die ganzen 10.000 € (5x2000€) ausgezahlt. Nach 5 Tagen ohne Probleme oder Komplikationen.

Damit hätte ich, nicht und niemals gerechnet und ich bin mega aufgeregt, froh und voller Freude, so eine hohe Summe habe ich zum ersten Mal bekommen.

Vielen Dank trotzdem, das ihr mir geholfen hättet, wenn es Probleme gegeben hätte.

Lieben Gruß und Dank

Jerome

Obviously nothing better could have happened, I'm glad you got your money and that it was relatively early. 5 days is pretty good and when you got it all at once it's even better. 

Enjoy your money and I hope you will continue to do well. ☘️🎉

Hey..Thank you for everything and have a nice day

Best regards

Jerome

Hey..Vielen Dank für alles und ein angenehmen Tag

Beste Grüße

Jerome