Gioco Digitale Casino - У игрока возникли технические проблемы.

good evening i have a problem with digital game, my credit of 450 euros got stuck in a game session. I have been contacting customer service for 2 days and they tell me that the session has been unlocked, but nothing works for me and I can't see the money. go to chat and they always tell you that the problem has already been reported x sbolognarti immediately. what can I do?

buona sera ho un problema con gioco digitale, il mio credito di 450 euro e rimasto bloccato in una sessione di gioco. sono 2 giorni che contatto il servizio clienti e loro mi dicono che la sessione e stata sbloccata, ma a me non funziona niente e i soldi non li vedo.vai in chat e ti dicono sempre che il problema e stato gia segnalato x sbolognarti subito. cosa posso fare?

Dear marikanik,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. I apologize, but I am not sure I understand correctly what happened. Would you be so kind and provide more details? Possibly something like a screenshot or video recording could help.

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Basically I was playing the book of ra. I close the game to withdraw my winnings and have never seen again my credit has been stuck in the session.

In pratica stavo giocando alla book of ra. Chiudo il gioco x prelevare la vincita e non ho mai più rivisto il mio credito è rimasto bloccato nella sessione.

Thank you very much marikanik for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Ok thanks Kristina, let's hope they always answer me to wait, today they say they have a technical problem tomorrow what will they invent?

Ok grazie Kristina,speriamo xche mi rispondono sempre di aspettare,oggi dicono che hanno un problema tecnico domani cosa si inventeranno?

Hi Martin, today I replied that they have a technical problem, and they always close my chat ... let's see what they invent tomorrow ... thanks

Ciao Martin oggi sono anno risposto che hanno un problema tecnico,e mi chiudono sempre la chat... vediamo domani cosa si inventano...grazie

Hi Martin today they tell me that there are no blocked sessions for them after they also sent me an email confirming that the credit was blocked.

Ciao Martin oggi mi dicono che x loro non ci sono sessioni bloccate dopo che mi hanno inviato anche una mail di conferma che il credito era bloccato.

Hello Marikanik!

From now on I will take care of your complaint. I would like to invite representatives of Gioco Digitale Casino into this complaint in order to help us resolve the issue.

Thanks Martin I had sent everything to Kristina photo session and their reply where they declared the blocked credit. Thank you

Grazie Martin io avevo inviato tutto a Kristina foto sessione e la loro risposta dove dichiaravano il credito bloccato. Grazie

Hi Martin I wanted to tell you that today they credited me with the winnings I wanted to thank you all. Hello, greetings and thanks.

Ciao Martin volevo dirti che oggi mi hanno accreditato la vincita volevo ringraziare voi tutti. Ciao un saluto e grazie.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.