Glassi Casino - Депозит игрока задерживается и не решается.

Dear CG team,

I made deposit of 300 INR using UPI to glassicasino on 11/02/2024 and still not credited. It's been more than a month passed but casino support is still asking me to wait only for either I will get refund or deposit will be credited.

Despite of contacting support team multiple times casino failed to resolve my deposit issue and no deadline is still being provided to me when it will be resolved. And now I am not able to contact support because live chat option is no more functional.

Here I am attaching my deposit screenshot. Kindly investigate this and help me to get my deposit.

My Player id is: 389143865 and account is KYC verified.

Dear sachunarke,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Glassi Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you deposited in the casino using this payment method in the past?
• Could you please share a screenshot from your deposit history with the status of the deposit visible?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear sachunarke,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Tomas,

1. Yes I used same method previously multiple times for deposit without any issues

2. Deposit history screenshot is attached.

3. Support chat screenshot attached.

Thanks for your reply.

If the transaction appears as 'declined' I would recommend you contact your payment provider and ask them for assistance if you haven't done so already. Please let me know what your payment provider responded. Forward the communication to my email at tomas@casino.guru

I appreciate your cooperation and I am looking forward to your reply.

Dear sachunarke,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Transaction is not failed by the bank. It successful and settled immediately.

Dear sachunarke,

• Could you please share your attempts to resolve the issue with your bank?
• Send chat transcript or emails to my email at tomas@casino.guru
• Is it possible for you to check whether the transaction wasn't returned to your bank account later?
• Would you be able to support your complaint with evidence the transaction hasn't returned to your bank account?

Kindly close my complaint. I am clueless because transaction was not either failed or pending. If it would, I would have got refund till date. I will prefer to request you to close this complaint and will not follow up for my missing deposit of 300 INR. Thanks for your support

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.