GreatWin Casino - Игрок считает, что вывод его средств задерживается.

Withdrawn $200 on January 18, and withdrawal process usually takes 3-5 business days. And now it’s almost 2 weeks I did not get my money.

Dear tejankella4,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear tejankella4,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Today marked 13 days after withdrawal, I did not receive my anything from Greatwin casino

Today is February 5 which makes almost 3 weeks since I made withdrawal from Greatwin casino, my money still on pending. What is really goning on?

Dear tejankella4,

Can you please advise if your account is fully verified and since when exactly and if you did accumulate your balance with real money balance or a bonus?

Additionally, please forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

Hi nick

my account is fully verified here is the screenshot of my account and my money still pending 3 weeks now

Thank you tejankella4 for all the information provided. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

24 days now I did not get my money. The money is still pending under my account at Greatwin casino

I family received my money today. Thanks Casino Guru.

Thank you, tejankella4, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru