GunsBet Casino - Депозит игрока не поступил.

I advise everyone to close their game account on this platform, they are authorized thieves!!

Loaded 60 € with bank transfer, amount debited immediately but after 4 days still nothing on the gaming account.

In chat despite various screenshots and pdfs on the transaction they keep telling me that the problem is in the hands of the site department, this after the first few days; arriving at day 4 still nothing on the game account. Now I started insulting them because I realized I was scammed!! They will never give me the 60 € back and they always keep writing the same sentences trying to cling to futile excuses!! They are thieves and must be reported because otherwise they will continue to defraud players.

After 5 days without any positive results, I decide to resign myself to closing the gaming account and giving €60 to the gentlemen of gunsbet. Do not subscribe stay away !!

Consiglio a tutti di chiudere il proprio conto gioco su questa piattaforma, sono dei ladri autorizzati!!

Caricato 60 € con bank transfer , cifra addebitata immediatamente ma dopo 4 giorni ancora nulla sul conto gioco .

In chat nonostante vari screenshot e pdf sulla transazione continuano a dirmi che il problema è in mano al dipartimento del sito , questo dopo i primi giorni ; arrivando al 4 giorno ancora nulla sul conto gioco . Ora ho iniziato ad insultarli perché ho capito di essere stato truffato!! I 60 € non me li restituiranno mai e continuano a scrivere sempre le stesse frasi cercando di aggrapparsi a futili scuse !! Sono ladri e vanno denunciati perché altrimenti continueranno a truffare i giocatori .

Dopo 5 giorni senza nessun esito positivo decido di rassegnarmi chiudere il conto gioco e regalare 60 € ai signori di gunsbet. Non iscrivetevi state alla larga !!

Dear marcodanjela8292,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Good morning, the money was immediately withdrawn from the account, the transfer receipt speaks for itself!! After 5 days nothing has arrived on the game account.

I do not agree with his answer the money would be reversed in case of problems automatically.

Buongiorno i soldi sono stati prelevati immediatamente dal conto , la ricevuta del bonifico parla chiaro!! Dopo 5 giorni non è arrivato nulla sul conto gioco .

Non sono d’accordo con la sua risposta i soldi sarebbero stati stornati in caso di problemi automaticamente.

Patience I closed the account in anger if they were honest people they would have compensated me with an instant bank transfer.

Gunsbet stay away.

Pazienza ho chiuso il conto dalla rabbia se fossero persone oneste mi avrebbero risarcito loro con un bonifico istantaneo.

Gunsbet state alla larga.

Dear marcodanjela8292,

In such cases, the first step is to provide a payment confirmation from your provider to the casino. After that it might take up to a few days before the casino could find the lost transaction and add it to your casino balance.

Did you forward them the payment confirmation?

I sent the payment confirmation with the various pdfs for 7 days but no compensation!! So it is useless to keep hoping I closed the account and gave away my money to the scam casino !!

case closed.

Ho inoltrato con i vari pdf la conferma del pagamento per ben 7 giorni ma nessun risarcimento!! Quindi è inutile continuare a sperare ho chiuso il conto è regalato i miei soldi al casinò truffa !!

caso chiuso .

Based on your last post, we will be closing the complaint if you do wish to continue resolving it.

Please do not hesitate to contact us if you will come across any other trouble again in the future, we will be glad to help you out.

Best regards,

Nick