Hovarda Casino - Вывод игрока был отклонен.

So they reject my withdraw and they dont give me a reson for it. I never had problem with this before at this casino. 14 of august I withdrawed 16.000 TRY, and I can not find anything about limits. I would appriciate some help.

Dear evelinaandersson6843,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Have you requested a new withdrawal of your winnings? Have you contacted the casino for an explanation?

Looking forward to hearing from you.

Best regards,

Tomas

Hi! The amount is actually 30.000 TL but a month ago I had no problem with withdrawing 16.000 TL.

Now they say I need to send in documents, which I did like a year ago. They say they will send me an email with the link but still no mail has arrived.

I have been a very happy customer until now actually, and I have no idea how to send my documents again since there is no such option at the website.

I can not call them since my turkish is not that good and they talk so very fast. But I have e-mailed them a couple of times now today 🙈

Annoying that they don't send the email though

Thanks for the explanation.

Did you receive the email with instructions from the casino since your last message?

If there is any communication from the casino, please send it to my email at tomas@casino.guru

Dear evelinaandersson6843,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.